Account Manager

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Auction Edge, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

📦 Logistics

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. is a company that provides a comprehensive suite of software solutions tailored for auto auctions. Their products, such as EDGE Pipeline, EDGE Spark, and EDGE Simulcast, deliver competitive advantages to auctions through easy-to-use, integrated tools. These solutions are designed to enhance sales, streamline operations, and improve the customer experience. Auction Edge’s platform also integrates seamlessly with industry partners, offering a seamless experience for both auctions and vehicle dealers. The company is dedicated to supporting auctions by providing robust and innovative technology solutions.

📋 Description

• Serve as the primary point of contact for assigned auction customers across Auction Edge products, systems, and services • Resolve issues and provide tailored, proactive customer support • Translate customer feedback into actionable insights for internal product and service teams • Advise customers on solutions and identify growth opportunities using Auction Edge offerings • Facilitate performance reviews and scorecard discussions • Identify customer pain points and propose solutions to improve satisfaction and loyalty • Advise customers on integrating Auction Edge solutions into auction workflows • Monitor industry trends and connect product direction to customer business goals • Collaborate with cross-functional teams on customer strategies • Manage support and system enhancement request priorities and escalations • Document account activity using the Account Management toolset and CRM • Partner with the Install/Training team during implementation and installation of services and products • Assist Accounting with invoicing or collections communications as needed • Maintain relationships with auction staff and educate customers on new products and services • Maintain comprehensive auction relationship records in Edge’s CRM platform • Administer, monitor, and analyze NetSuite support-ticketing and CRM systems • Provide guidance to Jr Account Managers • Facilitate issue troubleshooting, product training, and client onboarding • Manage project work affecting clients

🎯 Requirements

• 4+ years of relevant industry experience • Proven ability to build and maintain relationships with assigned auctions • Exceptional written and verbal communication skills • Ability to build and maintain internal relationships across departments • Extensive experience with auction management systems and/or auction-facing products and services • Proven issue-resolution experience involving customers and cross-functional teams • Ability to manage a diverse customer portfolio throughout the client relationship lifecycle • Strong problem-solving abilities and ability to interpret business metrics • Competence facilitating and leading customer-facing meetings • Working proficiency administering CRM and support-ticketing tools, specifically NetSuite • Proficiency in Google Suite, Microsoft Office, and similar productivity tools • High school diploma or GED required • Ability to travel up to 75% as needed • Comprehensive knowledge of auction operations and the automotive industry preferred • Established auction-community relationships preferred • Business consulting experience preferred • Familiarity with support and ticket management software preferred • Bachelor’s degree or equivalent relevant experience preferred • Proficiency in Auction Edge tools, including Auction Management System, Spark, and CR Simplified • Must be able to work without visa sponsorship

🏖️ Benefits

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth