Client Partner – Scaled Accounts

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🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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Augury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏭 Manufacturing

🤖 Artificial Intelligence

☁️ SaaS

💰 $75M Series F - Augury on 2025-02

Manufacturing • Artificial Intelligence • SaaS

Augury is a provider of industrial AI and machine health solutions for manufacturers. Augury combines machine and operational data to deliver predictive maintenance, asset condition monitoring, and role-based AI agents that surface prioritized alerts, root-cause diagnostics, and prescriptive actions to reduce downtime and improve production efficiency. The platform integrates sensor and system data across production lines, covers rotating and other critical equipment (pumps, motors, compressors, gearboxes, chillers, conveyors, etc. ), and is positioned as a SaaS Industrial AI Workforce used by global manufacturers to monitor, predict, and act on equipment health and process performance.

📋 Description

• Own a portfolio of up to approximately 100 SMB and mid-market accounts • Prioritize engagement based on renewal timing, risk signals, and growth potential • Manage accounts by exception using dashboards, health scores, and triggers • Own end-to-end renewal management, including timelines, stakeholder alignment, and deal execution • Maintain accurate, data-driven renewal forecasts and visibility into risk, upside, and expected outcomes • Identify at-risk accounts and drive mitigation plans • Partner with Sales on pricing, packaging, and expansion opportunities • Execute scalable engagement models such as program reviews and scaled QBRs • Communicate value narratives tied to customer outcomes and usage • Identify and progress expansion opportunities based on usage signals and customer needs • Maintain Gainsight and Salesforce as sources of truth • Execute playbooks for renewals, risk management, and customer engagement • Ensure data hygiene, documentation, and account visibility • Partner with Technical Success Managers, Sales, Support, and Product • Coordinate renewal and risk-related activities • Escalate product or delivery gaps affecting retention

🎯 Requirements

• 5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments • Proven track record managing high-volume portfolios with strong retention outcomes • Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation • Background in industrial manufacturing, digital transformation, or process optimization • Ability to manage many accounts simultaneously by focusing effort where it drives the most impact • Strong process orientation with comfort executing within structured, repeatable frameworks • Ability to interpret customer health, usage, and risk signals to drive action • Understanding of industrial environments and ability to connect technical solutions to business outcomes • Clear, concise communication and efficient value messaging across a broad customer base

🏖️ Benefits

• Flexible PTO • Medical, dental, and vision insurance • 401(k) match • Stock options • Paid parental leave • Work-from-home stipend • Phone stipend

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