Client Partner

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🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

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Augury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏭 Manufacturing

🤖 Artificial Intelligence

☁️ SaaS

💰 $75M Series F - Augury on 2025-02

Manufacturing • Artificial Intelligence • SaaS

Augury is a provider of industrial AI and machine health solutions for manufacturers. Augury combines machine and operational data to deliver predictive maintenance, asset condition monitoring, and role-based AI agents that surface prioritized alerts, root-cause diagnostics, and prescriptive actions to reduce downtime and improve production efficiency. The platform integrates sensor and system data across production lines, covers rotating and other critical equipment (pumps, motors, compressors, gearboxes, chillers, conveyors, etc. ), and is positioned as a SaaS Industrial AI Workforce used by global manufacturers to monitor, predict, and act on equipment health and process performance.

📋 Description

• Own a portfolio of strategic enterprise accounts, driving retention, renewal execution, and expansion outcomes • Build and maintain accurate renewal and expansion forecasts • Identify at-risk accounts and drive mitigation plans • Develop and execute account plans aligned with customer objectives, measurable value, and commercial growth • Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and business needs • Partner with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention • Lead customer engagements such as QBRs and executive reviews • Communicate ROI, realized value, and future opportunities • Maintain disciplined use of Gainsight and Salesforce for data integrity, forecasting accuracy, and visibility • Manage the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification

🎯 Requirements

• 7+ years of experience in a software and/or hardware customer success/account management role • Bonus points for experience focused on digital transformation/process optimization or manufacturing • Ability to collaborate with and influence executives and maintain relationships with customers and internal stakeholders • Proven expertise in digitizing processes and implementing new technologies • Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have • Strong analytical skills connecting customer health, usage, and business outcomes to commercial results • Clear and concise written and verbal communication skills • Experience with renewal and upsell forecasting • Experience using Gainsight and Salesforce • Ability to work in the preferred Eastern US or Central US time zones

🏖️ Benefits

• Flexible PTO • Medical insurance • Dental insurance • Vision insurance • 401(k) match • Stock options • Paid parental leave • WFH stipend • Phone stipend • Inclusive work environment free of discrimination and harassment

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