Senior Manager, Clinical Implementation – Partner Success

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Auris Practice Solutions, LLC

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Auris Practice Solutions, LLC is a healthcare services company that provides integrated audiology solutions to ENT practices through a partnership model. Their MaestroAuD™ program leverages a nationwide network of licensed audiologists to address workforce shortages, streamline operations, and improve profitability while maintaining patient-centered hearing care. They focus on replacing or augmenting audiology departments, optimizing revenue, and reducing administrative burden for ENT clinics.

📋 Description

• Lead the Clinical Operations workstream across the partner journey from early discovery through implementation, Go-Live, and ongoing partner support • Participate in discovery calls with prospective partner practices to understand practice structure, staffing, patient demand, workflows, technology, and implementation needs • Provide operational guidance on integrating Auris service models and identify workflow, staffing, scheduling, or training considerations • Support recruitment and development of prospective partner practices through outreach, relationship building, and follow-up • Document and communicate discovery findings, risks, and next steps • Lead the Clinical Operations portion of new partner clinic implementations, including kickoff meetings and recurring cross-functional meetings • Establish and maintain onboarding and training schedules for remote audiologists, Clinical Assistants, and other clinic personnel • Track Clinical Operations deliverables and coordinate follow-up and escalation of readiness risks, delays, or barriers • Participate in clinical personnel interviews and selection and provide structured onboarding and readiness feedback • Develop and maintain individualized onboarding plans and monitor e-learning, shadowing, simulations, and validation activities • Coordinate remote audiologist schedules in MaestroFusion™ and other scheduling systems • Deliver and facilitate approved virtual and onsite training • Facilitate Clinical Assistant skills validation and simulated sessions with remote audiologists • Lead onsite training, workflow validation, and the operational portion of Go-Live • Provide implementation readiness recommendations to the Vice President of Clinical Operations • Serve as Clinical Operations point of contact for designated partner practices • Participate in recurring business reviews and prepare or contribute Clinical Operations, utilization, and KPI updates • Establish operational and service KPIs with clinic leadership, define targets or benchmarks, and monitor performance • Support ongoing education, refresher training, and Clinical Operations check-ins • Conduct designated workflow, documentation, implementation, or quality audits • Collaborate with Operations, Credentialing, Licensing, Human Resources, Information Technology, Scheduling, and Sales/Business Development • Draft or revise procedures, checklists, and implementation tools for approval

🎯 Requirements

• Seven or more years of progressive experience in healthcare operations, practice administration, clinical operations, healthcare implementation, training, partner management, or a related field • Demonstrated experience leading teams, workflows, or complex initiatives across multiple stakeholders • Experience in healthcare or practice operations, including workflow development, process improvement, staff leadership, implementation, onboarding, training, or readiness activities • Experience working directly with healthcare leaders, clinicians, and frontline staff • Experience managing multiple concurrent priorities, projects, stakeholders, and deadlines • Experience using operational or clinical performance data to develop, monitor, and communicate KPIs with practice or healthcare leadership • Working knowledge of HIPAA and patient privacy requirements in a clinical or telehealth setting • Strong written, verbal, facilitation, presentation, relationship-management, and documentation skills, with consistent follow-through • Proficiency with Microsoft Office, videoconferencing platforms, learning management systems, project-tracking tools, and electronic clinical systems • Ability to travel approximately 40% of the time, including overnight stays • Valid driver's license required • Preferred: Bachelor's or advanced degree in healthcare administration, business, clinical operations, audiology, education, or a related field, or an equivalent combination of education and experience • Preferred experience as a practice administrator, practice manager, or healthcare operations leader within a physician practice or multisite healthcare organization • Preferred experience in ENT, audiology, hearing healthcare, telehealth, remote care, or another specialty-practice environment • Preferred experience supporting new clinic launches, service-line implementations, practice integrations, or healthcare technology adoption • Preferred Doctor of Audiology degree, audiology license, or clinical audiology experience

🏖️ Benefits

• Bonuses tied to signing new partner practices, adding hours and locations with existing partners, and goal completion • 401(k) • Paid time off • Holiday pay • Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to help cover individual health insurance premiums and qualified medical expenses • Remote home office with reliable high-speed internet and private workspace • Reasonable accommodations for qualified individuals with disabilities