Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $112k - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenObserve

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $3.6M Seed Round - OpenObserve on 2022-05

SaaS • B2B • Enterprise

OpenObserve is an open-source, petabyte-scale observability platform that provides high-performance, low-cost logging, metrics, tracing, and frontend monitoring for self-hosted and cloud environments. It uses columnar Parquet storage, Rust, and the DataFusion query engine to deliver fast queries, high compression, and scalable stateless architecture, integrates with OpenTelemetry and common object stores, and targets enterprises and B2B customers seeking vendor-neutral, cost-efficient observability.

📋 Description

• Report directly to the Chief Revenue Officer • Join customer evaluations and proofs of concept before contracts are signed • Agree success criteria with account executives, get customer data flowing, and ensure pilots prove their objectives • Take customers from successful pilots to full-scale production deployments • Plan cutovers from incumbent tools and establish data sources, pipelines, dashboards, and alerts • Build account success plans tied to customer objectives such as cost, incident response time, or coverage • Track usage and customer health and act on early warning signs • Review architecture, ingestion, retention, and query performance and provide hands-on technical guidance • Build relationships with engineers and executives and run business reviews • Own or partner with sales on renewals and identify expansion opportunities • Coordinate support and engineering during escalations while owning the customer experience • Bring customer patterns and feedback to product and engineering • Create POC templates, onboarding guides, migration runbooks, and training content

🎯 Requirements

• 4+ years in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering • Real observability experience using, running, or supporting tools like Datadog, Splunk, Elastic, Grafana, or New Relic • Comfortable with Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines • Able to write SQL, read a config file, and reproduce a problem independently • Understands the difference between support and success • High emotional intelligence • Clear written and verbal communication with engineers and executives • Commercial sense or willingness to build it • Organized enough to manage a portfolio of accounts and multiple evaluations and migrations • Comfortable with ambiguity in early-stage environments

🏖️ Benefits

• Equity • Competitive base • Bonus tied to retention and growth • Meaningful equity • Full benefits • Flexible schedule • Unlimited PTO • Coaching from the CRO on the customer and commercial side • Paths to senior and strategic customer success, solutions architecture, or leading the team as we scale