Account Manager, Mid-Market

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $62.8k - $93.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Aurora Solar

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

💰 $200M Series D on 2022-02

Energy • SaaS

Aurora Solar is a software development company that specializes in providing cloud-based solutions for the solar industry. Their platform enables users to generate accurate and customizable designs for solar photovoltaic (PV) projects using just an address and an electric bill, streamlining the solar design, sales, and delivery process. Aurora aims to make solar energy accessible to everyone by powering thousands of solar projects weekly.

📋 Description

• Own and grow a high-volume portfolio of accounts in the Scaled AM segment • Drive retention, early renewal upsells, and expansion through proactive outreach and AI-assisted workflows • Serve as the primary relationship owner for customers under approximately $25K to $50K ARR • Operationalize and continuously improve AI-assisted workflows for customer onboarding, ramp acceleration, health monitoring, and upsell identification • Identify and act on ramping risk signals early • Surface and qualify early upsell opportunities and coordinate with Account Executives and Enterprise Account Managers • Maintain clean, structured Salesforce data, including contact/account hygiene and renewal timelines • Partner with GTM Ops to scope, test, and refine scaled customer-intelligence tooling and field structures • Document workflows, playbooks, and operational processes • Identify recurring customer questions, content gaps, and failed resolution patterns and route them to Support, Product, or Sales • Advocate for customers internally and contribute to go-to-market strategy and product feedback loops

🎯 Requirements

• 2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment • Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time • Comfort building and executing structured workflows • Experience with Salesforce or similar CRM tools • Ability to identify account health signals, including usage data, engagement trends, and renewal timelines • Strong written communication skills • Ability to work cross-functionally with Sales, RevOps, Support, Product, and GTM Ops • Organized, self-directed, and able to manage competing priorities across a complex portfolio • Experience working with AI tools in a professional workflow context (nice to have) • Familiarity with AI agent platforms or automation tools (nice to have) • Background in solar, clean energy, or construction tech (nice to have) • Prior experience in a high-growth SaaS environment (nice to have) • Ability to scope operational needs and partner with technical or ops stakeholders (nice to have) • Familiarity with credit-based, usage-based, or tiered SaaS pricing models (nice to have) • Experience contributing to internal documentation, playbooks, or knowledge bases (nice to have)

🏖️ Benefits

• Equity • Bonus • Flexible PTO • Parental Leave • WFH Stipend • Coworking Stipend • Energize Fridays • Connectivity Stipend • Learning & Development • Medical, Dental, and Vision