Senior Solutions Consultant

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Automox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $110M Series C on 2021-04

SaaS • Security • Enterprise

Automox is a cloud-native platform that automates IT operations and endpoint management across Windows, macOS, and Linux systems. It provides automated security patching, configuration management, and vulnerability remediation to ensure devices are up-to-date and secure. The platform offers policy-driven endpoint management and the flexibility to automate tasks through its catalog of Automox Worklets™. Automox serves a diverse range of industries including government, education, and pharmaceuticals, and is trusted by IT leaders for its efficiency in managing and securing endpoints with a single, lightweight agent.

📋 Description

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews • Assess customer environments and build Automox policies, device groups, and patching workflows aligned with operational needs • Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations • Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes • Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering • Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance • Read, troubleshoot, and modify PowerShell or Bash scripts • Contribute scripts and software deployment content to the Worklet and Third-Party Software catalogs • Improve service delivery and internal tooling • Contribute to shared technical projects and knowledge sharing • Serve as a customer advocate internally and align Automox solutions with evolving customer needs

🎯 Requirements

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role • Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management • Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting • Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis • Experience working closely with support, engineering, and customer success teams • Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible • Clear communication with technical and business stakeholders, from SysAdmins to C-level executives • Ownership of engagements, competing priorities, and follow-through; collaborative approach and willingness to expand current skill set • Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane • Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems • Must be able to pass a federal, state, county background check • Complete a local in-person verification • Not eligible for work visa sponsorship • California and New York metro are excluded hiring locations

🏖️ Benefits

• Bonus • Equity for Full-Time Employees • 401K Match • Flexible PTO • Generous sick time policy • Comprehensive Health Plans with generous employer contributions • 100% Company-paid Short Term/Long Term Disability and Life Insurance • Company HSA Contribution: $100-$200 per month based on tier • $25 per month Lifestyle Spending Account • Internet Reimbursement - $50/month • $500 Home office stipend • $10k Adoption Benefit • Comprehensive Family Planning Covered on Meritian Medical Plan • Fully distributed remote work