Major Account Manager – Education, Medical Research

🕒 October 12

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $69k - $117.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Own and expand strategic customer relationships as the primary point of contact for universities, academic medical centers, research institutions, and laboratory environments throughout the territory. • Develop a deep understanding of customer objectives, research priorities, funding initiatives, operational challenges, procurement processes, and laboratory needs. • Drive strategic account growth using customer insights, sales data, and market trends to identify opportunities, uncover whitespace, influence demand, and expand Avantor's share of wallet. • Help customers advance research, scientific discovery, and educational initiatives through tailored solutions and value-added partnerships. • Build relationships with principal investigators, laboratory managers, procurement teams, department leadership, facilities teams, research administrators, and executive leadership. • Coordinate cross-functional account execution with local and global Avantor teams, suppliers, and external partners. • Own account planning, forecasting, and performance management to achieve key performance indicators and business objectives. • Develop senior-level stakeholder relationships and lead strategic customer conversations. • Navigate complex customer interactions using active listening, consultative questioning, organization, and relationship-building skills. • Analyze sales and account performance data to identify opportunities, inform strategy, support business decisions, and improve account performance. • Manage competing priorities, customer expectations, and complex account environments with autonomy and accountability. • Lead commercial negotiations, including pricing strategies, contract structures, and long-term agreements.

🎯 Requirements

• Bachelor's degree preferred, preferably in Science, Business, or a related discipline. • Ability to understand technical customer applications, research workflows, laboratory operations, and business needs. • Strong relationship-building, communication, negotiation, strategic planning, and organizational skills. • Willingness to travel to customer locations five days per week. • Must hold a valid driver's license in good standing. • Proficiency with Microsoft Office and Teams preferred. • Experience with Salesforce, SAP C4C, and/or QlikView preferred. • 5+ years of experience in a complex B2B sales environment involving multiple stakeholders and solution-based selling. • Experience supporting customers within higher education, academic research, healthcare research, life sciences, biotechnology, or laboratory environments preferred. • Demonstrated record of sales success and sustainable account growth using a consultative and strategic selling approach. • Experience working in a fast-paced, goal-oriented environment requiring significant collaboration with customers, manufacturers, and internal teams. • Demonstrated ability to apply established selling methodologies such as SPIN or Consultative Selling. • Excellent communication, collaboration, and stakeholder management skills.

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Wellness programs • Health savings accounts • Flexible spending accounts • 401(k) plan with company match • Employee stock purchase program • 11 paid holidays • 18 PTO days annually • Volunteer time off • 6 weeks of 100% paid parental leave (except in states that offer paid family leave) • Learning experiences to support career growth and success

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