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Platform Engineer

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

Where this job comes from

Posted on Avaya's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of Avaya

Avaya

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Provide expert post-sales support of software and/or hardware systems, sub-systems, and/or applications for customers or field personnel • Utilize telephone and remote diagnostic capabilities • Act as the subject matter expert for complex issues • Serve as the internal representative in critical escalations • Proactively review customer networks and identify potential issues across software, hardware components, platforms, and protocols • Work with management and teams to implement solutions • Independently work on problems of diverse scope • Manage labs where applicable • Mentor lower-level engineers where applicable • Manage projects where applicable

🎯 Requirements

• 5–6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent • Bachelor degree or equivalent experience • Master degree or equivalent experience • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future • Ability to communicate and use office technology effectively • Expertise in industry protocols, solutions, and customer situational management

🏖️ Benefits

• Equal Opportunity employer • U.S. Federal Contractor • Equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or other protected characteristic

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