Senior Software Engineer – Agent Experience

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $134.9k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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• Just posted.
• Jobs at this company usually fill in 70 days.

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Build features across the agent desktop and supporting services, partnering with product, design, and platform teams • Define state ownership and client/service synchronization, including failure recovery and preservation of user work • Design session and media ownership across tabs, browsers, virtual desktops, and embedded clients • Develop real-time communication and media integrations using appropriate APIs, streaming, and messaging patterns • Build extensibility and CRM integrations with contracts for lifecycle, shared context, permissions, and failure isolation • Add connection and media health indicators, diagnostics, and correlated client/backend telemetry • Deliver accessible, responsive, secure applications with tests covering critical workflows, concurrency, and recovery • Use AI agents effectively and contribute to architectural decisions • Mentor engineers and support production systems

🎯 Requirements

• Strong understanding of concurrency, networking, and distributed systems • Experience building complex, stateful applications across clients and services • Hands-on backend experience with Go/Rust proficiency or ability to become productive quickly • Strong React, TypeScript, and browser fundamentals • Experience with persistent connections, concurrent sessions, state ownership, event ordering, idempotency, reconnects, and partial failures • Experience with APIs, event-driven interfaces, modular applications, authentication and authorization • Working knowledge of databases and caching • Ability to investigate issues using logs, metrics, traces, and automated tests • Experience with automated build and deployment pipelines and containers • Working familiarity with Kubernetes • Ability to clarify ambiguous requirements, coordinate across teams, and own software through production operation • Prior hands-on experience with coding agents required • Ability to work prompt-first and provide requirements, codebase context, architectural constraints, and verification criteria • Ability to guide AI agents through implementation and testing and critically evaluate their output • Ability to own correctness, security, maintainability, and performance of delivered software • Bachelor's degree or equivalent experience in Computer Science or Engineering • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future • Preferred: contact-center or real-time communications applications experience • Preferred: WebRTC and browser media integration • Preferred: multi-instance coordination, Citrix environments, desktop extensions, client SDKs, or Salesforce integrations • Preferred: production Go or Rust; WebSockets, SSE, NATS, or comparable messaging technologies • Preferred: OpenTelemetry, AKS/GKE, and on-premises deployments

🏖️ Benefits

• Benefits offered • Bonus included in the stated total compensation range

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