Professional Services Manager

🔥 18 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead end-to-end deployments as the primary post-sale point of contact, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams • Guide customers in creating operational policies and workflows integrating Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems • Coordinate and manage third-party training and integration vendors • Conduct site assessments to inform hardware placement and operational design • Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs • Provide post-deployment monitoring and escalation, aligning stakeholders on success metrics, issues, and resolutions • Relay customer feature requests, bug reports, and process gaps to Product and Engineering teams • Attend strategic customer meetings with Sales to provide technical validation and deployment context • Lead or assist in POCs, including setup, training, success-criteria validation, and customer debriefs • Support RFP/RFI responses with technical and services detail • Draft or validate Statements of Work based on deployment complexity and customer readiness

🎯 Requirements

• 3+ years of experience in customer-facing roles such as Professional Services, Field Engineering, Sales Engineering, or Deployment • Direct experience deploying hardware/software solutions in complex operational environments • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration • Ability to present technical workflows clearly to executives, end users, and technical teams • Experience working with public safety agencies, particularly law enforcement or security operations • Project and stakeholder management skills; ability to own a deployment from kickoff to success • Passion for emerging technology, safety, and customer success • Willingness to travel heavily and adapt to dynamic customer needs in the field • Must be able to lift at least 50 pounds • Must be physically capable of climbing ladders, stairs, and working in an elevated environment

🏖️ Benefits

• No specific benefits or compensation extras are stated in the posting • Remote work from Puerto Rico • Travel across LATAM, Central/South America, and the Caribbean

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