Senior Manager, Solution Consulting – OT, Cyber-Physical Systems

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🔥 26 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $175k - $210k / year

⏰ Full Time

🟠 Senior

👔 Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead, manage, and mentor a global team of OT Solution Consultants • Evaluate Solution Consultants using a skills framework covering OT and ICS technical depth, asset visibility and exposure management, demonstrations, discovery, business value articulation, and AI fluency • Build individual development plans, identify coverage gaps, recommend staffing and role changes, and inform hiring, bench strength, and succession planning • Partner with Sales Leadership, Enablement, and Talent teams on expectations, performance, and development • Set performance goals, track progress, and foster a collaborative, high-performance culture • Model AI-native ways of working in account research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching • Build reusable AI assets, including prompts, agents, skills, demo scripts, and playbooks • Coach Solution Consultants to position the ServiceNow AI platform and agentic capabilities with OT, security, and operations buyers • Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities • Provide technical leadership through discovery, demonstrations, proofs of value, RFP responses, and executive presentations • Develop expertise in the OT/CPS portfolio and connect it to ServiceNow ITOM, Security and Risk, workflow capabilities, and Armis OT visibility and security • Help define go-to-market plays, vertical strategies, and sales collateral • Engage with CISOs, OT security leaders, plant and operations leaders, and architects to understand requirements, constraints, regulatory pressures, and business outcomes • Advise customers on OT security, compliance, and risk reduction • Conduct customer site visits, workshops, executive briefings, demonstrations, and proofs of value • Provide field feedback to Product Management on features, competitive gaps, and market demand • Work with Marketing and Enablement on technical content, case studies, and field-ready tools • Coordinate with Services, Partners, and Customer Success for transition from sale to implementation • Track the OT security competitive landscape and emerging industrial technologies • Identify process improvements and best practices to scale Solution Consulting • Report team performance, coverage, and AI adoption to senior leadership

🎯 Requirements

• A bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience • Proven experience in solution consulting, sales engineering, or technical sales, preferably in cybersecurity, OT/ICS security, or industrial technology • Experience managing and developing technical pre-sales teams, including assessing talent, setting standards, and coaching to improve • Deep knowledge of OT/ICS environments, protocols, and architectures, including the Purdue model and segmentation, as well as OT security and asset visibility • Familiarity with OT regulatory and standards frameworks (NIS2, NERC CIP, IEC 62443, CIRCIA, etc.) • A demonstrated AI-native mindset: hands-on use of generative and agentic AI in your own work, and a track record of driving AI adoption on a team • Excellent communication and presentation skills for both technical and executive audiences • A strong customer focus and the ability to build relationships with senior stakeholders • An analytical mindset, with the ability to use data and metrics to drive decisions • A proactive, self-driven approach in a fast-paced, dynamic environment • Willingness to travel up to 40% of the time on average

🏖️ Benefits

• Equity when applicable • Variable or incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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