Agency Manager – Outbound Call Center

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $0 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Baltimore Life Insurance Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1882

⚕️ Healthcare Insurance

💸 Finance

🛡️ Insurance

Healthcare Insurance • Finance • Insurance

The Baltimore Life Insurance Company is a provider of various insurance products including life insurance, retirement planning, and long-term care solutions. Based in Owings Mills, MD, the company aims to offer financial security and support for individuals and families during critical life events. They also facilitate workplace insurance services and provide resources for financial planning and needs analysis to assist clients in determining their insurance coverage.

📋 Description

• Perform sales activities established by the Outbound Call Center Manager • Phone policyholders and prospects to evaluate insurance needs • Make recommendations and complete applications • Deliver and review contracts to assure client satisfaction • Obtain referrals and maintain a referral pipeline • Achieve sales activity metrics through outbound calls • Determine client needs and offer solutions within clients’ budgets • Facilitate the application process • Drive continuous improvements and achieve sales objectives • Adhere to risk, compliance, call center, quality control, and productivity standards • Communicate and collaborate with various business units • Use Microsoft Dynamics to manage activities and make adjustments as needed • Perform annual reviews and manage performance issues • Build, communicate, and monitor team development plans

🎯 Requirements

• High School Diploma required • Resident state life insurance license required • 3 years of sales and/or call center experience preferred • Life insurance experience preferred • Willingness to learn life insurance products and distribution • Familiarity with outbound call center operations and best practices, including quality management and workforce management • Customer service-oriented and able to solve problems and communicate effectively • Proficient in MS Office, CRM, and call center phone systems