Healthcare Scheduler

🔥 17 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Answer inbound calls and schedule, reschedule, and cancel patient appointments • Answer patients’ basic questions about medical procedures and provide examination and procedure instructions • Confirm patient appointments and deliver extraordinary customer service • Coordinate scheduling for physicians, medical facilities, and medical practices • Coordinate patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers • Schedule appointments, tests, and procedures using electronic medical record and scheduling software • Identify alternative scheduling solutions while following safety protocols • Obtain and document patient demographics, insurance information, authorizations, referrals, and medical information • Provide appointment information, directions, pre-test and post-test instructions, and payment expectations • Communicate with patients, facilities, providers, and clinical colleagues via phone, chat, email, and electronic medical record messaging • Solicit, label, store, and manage scanned documents and physician orders • Collect pre-payments and verify insurance coverage where applicable • Service inbound and outbound customer and staff communications across operating facilities • Assist with or cross-train in other scheduling departments as needed

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Minimum of 1 or more years of customer service or related experience in a healthcare setting • Experience in medical office/clinic or hospital scheduling, or equivalent experience in lab, medical transcription, medical assistant, or medical receptionist roles • Ability to provide customer service in a high-paced inbound contact center environment • Ability to use technology tools to research and obtain accurate information via calls, emails, and instant messaging/chat • Demonstrated computer and typing skills • Excellent interpersonal and communication skills • Ability to follow oral and written directions • Ability to learn and use customer information systems • Excellent organizational and time management skills • Accurate and efficient keyboarding skills • Ability to work effectively with common office software • Teamwork skills and ability to meet deadlines and productivity standards • Call center or practice-management scheduling experience preferred • Knowledge of payor contract terms and processes preferred • Familiarity with medical terminology strongly preferred

🏖️ Benefits

• Remote work arrangement • Equipment provided for training • Opportunity for growth • Job stability • Cameras required during trainings and meetings