Healthcare Scheduler

🕒 August 25

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 47%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Answer inbound calls • Schedule, reschedule, and cancel patient appointments • Answer patients' basic medical and procedure questions • Provide examination and procedure preparation instructions • Confirm patient appointments • Coordinate scheduling for physicians, medical facilities, and medical practices • Coordinate patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers • Schedule appointments, tests, and procedures using electronic medical record and scheduling systems • Identify alternative scheduling solutions while following safety protocols • Obtain and document patient demographics, insurance information, authorizations, referrals, and medical information • Provide appointment information, directions, pre- and post-test instructions, and payment expectations • Communicate with patients, facilities, providers, and clinical colleagues through phone, chat, email, and electronic medical record messaging • Solicit, label, store, and manage scanned documents and physician orders • Collect pre-payments and verify insurance coverage where applicable • Service inbound and outbound customer and staff communications across operating-state facilities • Assist with or cross-train in other scheduling departments as needed • Attend remote training Monday-Friday, 8:00am-4:30pm, with department-dependent changes

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Minimum 1 or more years of customer service or related experience in a healthcare setting • Ability to provide customer service in a high-paced inbound contact center environment • Ability to use technology tools to research and obtain accurate information via calls, emails, and instant messaging/chat • Demonstrated ability to utilize computer and typing skills • Excellent interpersonal and communication skills • Ability to follow oral and written directions • Ability to acquire and utilize knowledge of customer information systems • Excellent organizational and time management skills • Accurate and efficient keyboarding skills • Ability to work effectively with common office software • Teamwork skills and ability to meet deadlines and productivity standards • Designated work area away from distractions • Established internet connection and ability to complete a hardwired internet connection • Comfortable working with multiple scheduling systems and viewing 8 or more windows at a time • Call center experience, healthcare, front desk, receptionist, or customer service highly desired • Experience in an inbound call center or scheduler in a practice management environment preferred • Knowledge of payor contract terms and processes preferred • Familiarity with medical terminology strongly preferred

🏖️ Benefits

• Room for growth • Great stability • Remote work • Equipment will be provided • Training provided • Cameras required during trainings and meetings

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