Healthcare Scheduler, Imaging

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Answer inbound calls • Schedule, reschedule, and cancel patient appointments • Answer patients’ basic questions regarding medical procedures • Provide examination and procedure preparation instructions • Confirm patient appointments • Schedule outpatient imaging appointments including X-rays, PET scans, MRIs, CT scans, and nuclear medicine • Coordinate patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers • Use electronic medical record and scheduling software systems • Identify alternative scheduling solutions while following protocols and ensuring patient safety • Obtain and document patient demographics, insurance information, authorizations, referrals, and medical information • Provide appointment information, pre- and post-test instructions, locations, and directions • Set payment expectations and provide estimated payment details where applicable • Communicate with patients, facilities, providers, and clinical colleagues via phone, chat, email, and electronic medical record messaging • Solicit, label, store, and manage scanned documents and physician orders • Collect pre-payments and verify insurance coverage where applicable • Service inbound and outbound customer and staff communications for operating-state facilities • Complete 8 weeks of Monday–Friday training from 8:00 AM to 4:30 PM • Work Monday–Friday shifts of 9:00 AM–5:30 PM or 9:30 AM–6:00 PM depending on business needs

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Minimum of 1 or more years of customer service or related experience in a healthcare setting • Ability to provide essential customer service and knowledge in a high-paced inbound contact center environment • Ability to use technology tools to research and obtain accurate information via calls, emails, and/or instant messaging/chat • Professional, solutions- and service-oriented demeanor • Ability to build customer loyalty through positive customer interactions • Demonstrated computer and typing skills • Excellent interpersonal and communication skills • Ability to follow oral and written directions • Ability to acquire and utilize knowledge of customer information systems • Excellent organizational and time management skills • Accurate and efficient keyboarding skills • Ability to work effectively with common office software • Effective teamwork skills and ability to meet deadlines and productivity standards • Hardwired internet connection required • In-bound call center or practice-management scheduler experience preferred • Knowledge of payor contract terms and processes preferred • Familiarity with medical terminology strongly preferred • Additional related education and/or experience preferred

🏖️ Benefits

• There is room for growth • Great stability • Remote work arrangement • Opportunity to contribute to a nationally-recognized healthcare leader • Stimulating and rewarding careers • EEO/Disabled/Veterans • Drug-free work environment

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