Radiology Scheduler

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Serve as a key contact within Hoag’s Centralized Patient Service Center • Manage inbound and outbound patient interactions for scheduling and coordination of diagnostic imaging and specialty services • Schedule, reschedule, cancel, and confirm appointments across CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and general radiology support • Respond to patient inquiries about imaging services, availability, preparation instructions, insurance verification, and general service information • Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms • Review patient orders, referrals, and provider instructions to schedule appointments according to protocols • Navigate multiple systems while maintaining accuracy and efficiency • Communicate with patients, providers, and internal teams to coordinate care and resolve scheduling needs • Demonstrate empathy, professionalism, and active listening • Follow workflows, call flows, and knowledge resources • Identify patient needs and resolve concerns while meeting service expectations • Maintain productivity and quality standards in a high-volume remote contact center • Adhere to HIPAA, privacy, and security standards • Participate in required training, including modality-based imaging training • Engage in coaching and apply feedback • Maintain attendance and schedule adherence • Perform other assigned duties

🎯 Requirements

• High school diploma or GED required • Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required • Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards • Strong verbal communication skills, empathy, professionalism, and excellent telephone etiquette • Understanding of contact center performance metrics, including adherence, quality, and service levels • Ability to adhere to assigned schedules, maintain reliable attendance, adjust shifts, swap coverage, and support overtime as needed • Ability to manage multiple systems and tasks simultaneously in a fast-paced environment • Strong attention to detail and ability to follow established protocols and workflows • Problem-solving skills and ability to research and resolve customer inquiries • Basic computer proficiency with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms • Ability to type a minimum of 40 words per minute • Flexibility to work evenings, weekends, or holidays as required

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities • Remote work from home

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