Outpatient Scheduler

🔥 51 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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Rogers Behavioral Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1907

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Rogers Behavioral Health is a not-for-profit, independent provider of specialized mental health and addiction treatment. As one of the largest behavioral healthcare systems in the United States, Rogers offers highly effective treatment for various conditions, including OCD, anxiety, depression, mood disorders, eating disorders, trauma, and substance use. The organization provides a continuum of care, including inpatient, residential, intensive outpatient, partial hospitalization, and outpatient services, tailored to meet the needs of children, teens, and adults.

📋 Description

• Act as a patient advocate and main contact • Handle patient inquiries about programming and serve as the first point of contact • Support patients’ transition of care • Register and schedule patients and confirm insurance guarantor information • Perform daily patient check-in and check-out and report this information • Verify patient identification, demographic, and insurance information • Obtain and update paperwork and consent information in medical records • Distribute incoming emails and voicemails to appropriate care team members • Support the patient experience from preadmission through the continuum of care • Create new encounters and provide program information to patients and families • Schedule appointments and coordinate paperwork completion • Assist with patient, family member, and guardian inquiries • Perform regular check-ins with patients waiting for treatment • Confirm insurance verification and collaborate with Patient Financial Services • Provide information regarding insurance coverage and financial assistance options • Update and maintain provider schedules in appropriate platforms • Manage provider caseloads according to availability, specialty, licensure, and insurance credentialing • Ensure timely follow-up and maintain open communication with patients and families • Facilitate internal transfers and process internal referrals • Coordinate start dates with referring treatment teams and/or patients • Communicate pertinent information and follow up to ensure seamless internal transfers • Develop working relationships with interdisciplinary team members across inpatient, PHP/IOP, outpatient, residential admissions, patient access, business development, utilization review, patient financial services, and health information management departments • Complete assignments and documentation on time and meet or exceed performance metrics • Maintain department policies and procedures and promote Rogers’ department goals and mission • Provide technical guidance to departments within Rogers • Support and train student interns as directed

🎯 Requirements

• High School diploma required • Two (2) years of customer service and relevant experience required, preferably in a healthcare setting • Experience with computers and demonstrated proficiency with software platforms and EMRs • Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, and Joint Commission preferred • Bachelor’s degree preferred • Be available and punctual for all shifts, rotating on-call weekend and holiday coverage as scheduled • Include requirements and guidelines from external agencies, including Joint Commission and State of Wisconsin • Demonstrate organizational skills that promote timely response to all inquiries and task completion • Valid driver license preferred and must be granted insurable status by the Rogers insurance policy for Oconomowoc only

🏖️ Benefits

• Health, dental, and vision insurance coverage for you and your family • 401(k) retirement plan • Employee share program • Life/disability insurance • Flex spending accounts • Tuition reimbursement • Health and wellness program • Employee assistance program (EAP)

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