PFS Customer Service Representative

🔥 12 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $27 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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📋 Description

• Coordinate and facilitate patient billing and collection activities • Answer high-volume incoming calls regarding patient billing questions • Provide assistance and customer service to patients, patient families, providers, and internal and external customers • Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans accurately and timely • Coordinate with staff and physician office staff to ensure correct processing and PCI compliance • Reconcile, balance, and pursue account balances, payments, and denials • Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies to maximize reimbursement • Build working relationships with business units, hospital departments, and provider offices • Identify trends in payment issues and communicate appropriately to educate and correct problems • Process payments for walk-in patients, as assigned • Help the patient financial services team achieve outstanding-account goals and reduce Accounts Receivable balances • Use systems to document information, provide statistical data, prepare issue lists, and communicate with payors • Work independently under general supervision and report to a Supervisor or Manager • Use critical thinking to solve problems and reconcile accounts in a timely manner

🎯 Requirements

• Minimum of 1 year experience in Customer Service and/or Call Center, clearly reflected in resume • Minimum of 1 year Healthcare experience in Finance, Revenue Cycle, or Patient Financial Services • Remote work limited to residents of AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • High school diploma/GED or equivalent working knowledge • Knowledge of patient financial services, financial, collecting services or insurance industry experience processes • Ability to manage multiple tasks simultaneously with minimal supervision and work independently • Strong interpersonal, oral, and written communication skills • Strong knowledge of insurance plans with deductibles and co-insurances • Strong knowledge of common office software, word processing, spreadsheet, and database software • Work experience with the Company’s systems and processes preferred • Previous cash collections experience preferred • Bilingual ability a plus • Additional related education and/or experience preferred

🏖️ Benefits

• Great Place To Work® Certification™ workplace • Part-time remote work arrangement • EEO/Disabled/Veterans support • Drug-free work environment

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