Pre-Service Representative

🔥 4 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Pre-register patients and financially clear them for upcoming outpatient procedures • Verify demographic information, insurance information, and eligibility • Create patient estimates using estimator tools and review prior balances • Educate patients on insurance benefits, financial liability, patient estimates, and options in accordance with No Surprise Billing regulations • Collect patient responsibility and meet monthly individual collection targets • Prioritize and complete daily worklists • Coordinate with department/central scheduling, ordering providers, and payers to clear patient accounts • Develop payment plans for patients unable to pay their full liability • Obtain and/or validate authorizations for scheduled procedures • Recommend approaches to improve workflow, patient experience, and productivity • Conduct internal and external customer interactions by phone • Attend required training, education sessions, and facility department meetings • Resolve patient concerns, escalate issues when appropriate, and multitask across multiple applications • Perform other duties as assigned

🎯 Requirements

• High school diploma/GED is required • One to two years of customer service and/or financial-related work experience • Excellent customer service and interpersonal skills, both verbally and written • Understanding of insurance guidelines and Revenue Cycle operations • Demonstrated negotiation skills • Ability to prioritize and manage multiple tasks simultaneously • Ability to use PC-based office productivity tools, including Microsoft Outlook and Microsoft Excel • General computer skills necessary to work effectively in an office environment • Preferred: experience with the company's systems and processes • Preferred: CHAA certification • Preferred: understanding of medical terminology • Preferred: previous EMR experience • Completion of post-offer Occupational Health physical assessment, drug screen, and background check required • Must work Monday–Friday, 9:00 a.m.–5:30 p.m. Arizona Time

🏖️ Benefits

• Competitive wages • Paid orientation and training • Weekly pay • 403(b) Pre-tax retirement • Resources for living (Employee Assistance Program) • MyWell-Being (Wellness program) • Discount Entertainment tickets • Restaurant/Shopping discounts

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