Customer Engineer, AI & Integrations

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Support technical onboarding for customers implementing Bask Health integrations. • Help customers configure and troubleshoot supported third-party software connections. • Investigate API authentication, authorization, and request-handling issues. • Analyze API responses, error messages, and integration failures. • Troubleshoot supported webhook and event-driven workflows. • Investigate data mapping, formatting, and synchronization problems. • Review technical requirements and identify implementation dependencies. • Explain integration capabilities and limitations to customers. • Participate in customer technical onboarding and implementation calls. • Support approved testing and validation of integrations. • Document technical implementation outcomes and outstanding issues. • Prepare detailed engineering escalations and reproducible bug reports. • Collaborate with Engineering on complex integration problems. • Support customer adoption of approved AI-enabled platform features. • Help customers understand AI configuration requirements and documented limitations. • Investigate technical problems involving supported AI APIs and workflows. • Document unexpected AI behavior and escalate sensitive issues appropriately. • Coordinate with Product and Engineering on AI-related technical investigations. • Contribute to API documentation and integration troubleshooting guides. • Create internal resources for common configuration and implementation questions. • Identify recurring integration issues and opportunities for improvement. • Communicate technical findings clearly to customers and internal teams. • Coordinate with Customer Success Managers on customer-impacting technical issues. • Assist with validating fixes in approved testing environments. • Follow established engineering change management and escalation procedures. • Handle API credentials and sensitive configuration information securely. • Follow privacy, security, and access control requirements. • Escalate clinical, pharmacy, and compliance matters to authorized teams. • Maintain accurate technical case records and implementation notes. • Manage multiple customer-facing technical projects and follow-up tasks. • Identify implementation risks and communicate them proactively. • Take ownership of technical investigations and customer integration outcomes.

🎯 Requirements

• 3+ years of relevant experience in Customer Engineering, Solutions Engineering, Integration Engineering, Technical Support Engineering, or a related technical SaaS role. • Hands-on experience supporting or troubleshooting software integrations. • Strong understanding of REST APIs and HTTP fundamentals. • Experience investigating API authentication and authorization issues. • Ability to read and interpret JSON payloads and API responses. • Experience using Postman, Insomnia, curl, or similar API testing tools. • Familiarity with webhooks and event-driven integration concepts. • Ability to troubleshoot software configuration and integration problems. • Strong understanding of common web application behavior and error handling. • Comfortable reading technical documentation and investigating unfamiliar systems. • Ability to document technical problems clearly and accurately. • Experience preparing reproducible bug reports and engineering escalations. • Strong written and verbal communication skills. • Ability to explain technical concepts to non-technical customers. • Experience working directly with customers or external technical stakeholders. • Ability to gather technical requirements and identify implementation dependencies. • Strong problem-solving skills and attention to detail. • Ability to manage multiple technical investigations and implementation tasks. • Comfortable collaborating with Customer Success, Product, and Engineering teams. • Understanding of secure API credential handling and access control principles. • Willingness to learn AI-enabled software functionality and integration patterns. • Ability to recognize technical limitations and communicate them accurately. • Understanding of the importance of privacy and secure information handling. • Ability to follow established escalation and engineering change procedures. • Availability to collaborate during required U.S. Eastern Time working hours. • Strong initiative, accountability, and willingness to take ownership of technical problems. • Comfortable working in a growing software company with evolving technical requirements. • Nice to Have: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field. • Nice to Have: Experience supporting AI-enabled SaaS products or AI API integrations. • Nice to Have: Familiarity with large language model APIs and related application workflows. • Nice to Have: Experience integrating with OpenAI, Anthropic, or other AI service APIs. • Nice to Have: Understanding of AI output limitations, testing, and evaluation concepts. • Nice to Have: Experience using JavaScript, TypeScript, Python, or similar languages for troubleshooting and scripting. • Nice to Have: Experience working with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms. • Nice to Have: Familiarity with merchant storefronts, checkout flows, and subscription businesses. • Nice to Have: Experience supporting payment, CRM, or marketing automation integrations. • Nice to Have: Familiarity with OAuth and common API authentication patterns. • Nice to Have: Experience troubleshooting webhook delivery and event-processing failures. • Nice to Have: Basic SQL knowledge for investigating application data. • Nice to Have: Experience using Git or GitHub. • Nice to Have: Familiarity with logging, monitoring, and observability tools. • Nice to Have: Experience using Jira, Linear, Zendesk, or similar tools. • Nice to Have: Experience creating API documentation or technical onboarding guides. • Nice to Have: Experience supporting enterprise or complex SaaS implementations. • Nice to Have: Familiarity with data privacy and security requirements in regulated environments. • Nice to Have: Experience working with healthcare technology or telehealth software. • Nice to Have: Experience collaborating with distributed engineering and customer-facing teams.

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