Junior Customer Success Engineer

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Assist with technical support for merchants using Bask Health's telehealth software platform. • Investigate routine software issues affecting storefront, questionnaire, checkout, and account workflows. • Gather relevant information from customer-reported technical issues. • Follow troubleshooting procedures and reproduce reported problems in approved testing environments when appropriate. • Document expected behavior, actual behavior, reproduction steps, test results, and unexpected software behavior. • Use browser developer tools for basic technical investigation. • Learn and apply knowledge of HTTP requests, APIs, integrations, and web application errors. • Assist with basic API and integration troubleshooting. • Review technical documentation and use approved diagnostic tools. • Escalate complex or suspected widespread issues to senior Customer Success Engineers or Software Engineers. • Prepare clear technical summaries for engineering escalations. • Communicate professionally with merchants through approved support channels. • Provide approved troubleshooting guidance and status updates without promising unsupported fixes or timelines. • Maintain accurate technical case notes, issue records, and follow-up tasks. • Use approved ticketing and engineering issue-tracking systems. • Coordinate with Customer Success Managers on onboarding, adoption, configuration, and customer-impacting issues. • Contribute to troubleshooting guides, knowledge articles, and internal technical documentation. • Share recurring customer feedback and issue patterns with Product and Engineering. • Follow privacy, security, access control, and sensitive-data procedures. • Escalate clinical, pharmacy, and compliance matters to authorized teams; do not provide medical advice or make clinical decisions. • Participate in technical training and mentorship. • Collaborate with Customer Success, Technical Support, Product, and Engineering teams. • Take ownership of assigned technical tasks and follow through consistently.

🎯 Requirements

• Entry-level to 2 years of relevant experience in technical support, software troubleshooting, customer engineering, IT support, or a related technical field. • Foundational understanding of how web applications work. • Basic familiarity with HTML, CSS, JavaScript, or similar web technologies. • Understanding of common web application concepts such as browsers, requests, responses, and errors. • Interest in learning about APIs, integrations, and software troubleshooting. • Ability to investigate technical problems systematically. • Comfortable reading technical documentation and following troubleshooting instructions. • Ability to describe technical issues clearly and accurately. • Strong written and verbal communication skills. • Ability to explain basic technical concepts to non-technical customers. • Strong problem-solving skills and attention to detail. • Willingness to learn new technical tools and software platforms. • Ability to ask clarifying questions and recognize when additional help is needed. • Experience using web-based software and digital collaboration tools. • Ability to maintain organized notes, issue descriptions, and follow-up tasks. • Comfortable working with ticketing systems or learning new support tools. • Ability to follow established technical escalation procedures. • Willingness to collaborate with senior engineers and apply feedback. • Strong organizational skills and accountability for assigned tasks. • Ability to manage multiple technical questions and competing priorities. • Understanding of the importance of privacy, security, and appropriate system access. • Ability to work independently while collaborating with a remote team. • Interest in customer-facing technical roles and SaaS platforms. • Availability to collaborate during required U.S. Eastern Time working hours. • Comfortable working in a growing software company with evolving processes. • Strong curiosity, initiative, and willingness to develop technical skills. • Nice to have: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. • Nice to have: Completion of a coding bootcamp or relevant technical training program. • Nice to have: Internship experience in technical support, software engineering, or customer engineering. • Nice to have: Experience troubleshooting SaaS platforms or web applications. • Nice to have: Familiarity with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms. • Nice to have: Experience supporting online merchants or direct-to-consumer businesses. • Nice to have: Basic experience using browser developer tools. • Nice to have: Familiarity with REST APIs and HTTP status codes. • Nice to have: Experience using Postman, Insomnia, or similar API testing tools. • Nice to have: Basic understanding of JSON and API request structures. • Nice to have: Familiarity with Git or GitHub. • Nice to have: Experience writing simple scripts or working with JavaScript. • Nice to have: Basic SQL knowledge. • Nice to have: Experience using Zendesk, Intercom, Jira, Linear, or similar tools. • Nice to have: Experience documenting software bugs or technical issues. • Nice to have: Experience testing web applications or reproducing reported problems. • Nice to have: Familiarity with online storefronts, checkout flows, and payment integrations. • Nice to have: Experience creating technical documentation or troubleshooting guides. • Nice to have: Interest in healthcare technology or telehealth software. • Nice to have: Experience working on independent software projects or technical coursework.

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