Technical Account Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 57 days.
• 159 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Serve as a technical point of contact for assigned customer accounts • Develop an understanding of each customer's technical environment and workflows • Support ongoing technical account health after initial implementation • Help customers maintain supported platform configurations and integrations • Investigate recurring technical issues affecting customer operations • Troubleshoot REST API, webhook, and authentication-related problems • Analyze HTTP requests, responses, and relevant technical errors • Use available diagnostic tools and logs to investigate software behavior • Reproduce customer-reported technical problems and document findings • Distinguish configuration issues from integration failures and product defects • Identify technical risks affecting important customer workflows • Recommend supported configuration changes and preventive improvements • Participate in technical account reviews and customer discussions • Explain technical findings to business and technical stakeholders • Collaborate with customer success managers on account health concerns • Coordinate with customer success engineers on post-implementation technical needs • Work with technical support teams on complex escalations • Collaborate with software engineers when product fixes are required • Provide clear reproduction steps and technical evidence for engineering escalations • Work with product teams on recurring customer technical requirements • Support technical validation after relevant platform changes • Help customers understand new technical capabilities and updates • Document customer configurations, integration details, and troubleshooting history • Create and maintain technical account documentation and support resources • Identify recurring technical patterns across customer accounts • Recommend improvements to technical support and escalation processes • Maintain accurate records of customer technical requests and follow-up activity • Coordinate technical issue resolution across internal stakeholders • Communicate technical risks and resolution updates clearly • Follow appropriate security and privacy procedures • Escalate clinical, pharmacy, and compliance concerns to authorized teams • Take ownership of assigned technical account issues through resolution or appropriate handoff

🎯 Requirements

• 3+ years of experience in technical account management, customer engineering, technical support engineering, solutions engineering, or a closely related customer-facing technical role • Demonstrated experience supporting customer-facing SaaS applications • Experience maintaining ongoing technical relationships with customers • Strong understanding of web-based software applications and integrations • Working knowledge of REST APIs, HTTP methods, status codes, and JSON • Familiarity with webhooks, authentication, and common integration patterns • Experience troubleshooting technical problems affecting customer operations • Ability to investigate integration errors and identify likely causes • Experience using browser developer tools or similar technical diagnostic tools • Ability to reproduce software defects and document troubleshooting steps • Experience explaining technical concepts clearly to nontechnical stakeholders • Ability to translate customer technical concerns into actionable internal requests • Experience collaborating directly with software engineering teams • Familiarity with technical escalation and incident management processes • Ability to identify recurring technical issues and recommend improvements • Strong written and verbal communication skills • Experience managing multiple customer technical requests simultaneously • Strong analytical thinking and problem-solving skills • Ability to prioritize technical issues based on customer impact • Strong organizational skills and attention to detail • Experience using customer support, ticketing, or project tracking tools • Ability to maintain accurate technical records and account documentation • Comfortable learning complex software platforms and technical workflows • Ability to work independently on ambiguous technical problems • Comfortable collaborating across customer success, product, and engineering teams • Availability to collaborate during required U.S. Eastern Time working hours • Strong ownership mentality and commitment to customer outcomes • Nice to Have: Experience supporting e-commerce SaaS or merchant-facing software • Nice to Have: Experience working with Shopify, BigCommerce, or other storefront platforms • Nice to Have: Familiarity with direct-to-consumer business models • Nice to Have: Experience troubleshooting online checkout and payment workflows • Nice to Have: Familiarity with Stripe or similar payment processing platforms • Nice to Have: Working knowledge of JavaScript, HTML, and CSS • Nice to Have: Experience using Postman or similar API testing tools • Nice to Have: Familiarity with SQL and database query fundamentals • Nice to Have: Experience troubleshooting third-party integrations • Nice to Have: Familiarity with OAuth and API authentication flows • Nice to Have: Experience supporting subscription commerce platforms • Nice to Have: Understanding of application logs and observability tools • Nice to Have: Experience with Datadog, Sentry, New Relic, or similar monitoring systems • Nice to Have: Experience participating in technical account reviews • Nice to Have: Familiarity with cloud-hosted SaaS environments • Nice to Have: Experience collaborating with product managers on recurring technical issues • Nice to Have: Experience supporting technical validation and regression testing • Nice to Have: Experience improving technical account support processes • Nice to Have: Familiarity with healthcare technology or telehealth platforms • Nice to Have: Experience supporting entrepreneurs and online business owners

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