Manager, RCM Training – Excellence

Job not on LinkedIn

🔥 59 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Build and manage structured onboarding plans for each RCM role • Create, deliver, and coordinate practical role-based training using realistic cases, knowledge checks, work samples, refresher sessions, remedial training, and train-the-trainer support • Track learner progress, attendance, completion, assessment results, and competency, and recommend additional practice, coaching, or retraining • Develop and maintain a controlled inventory of current RCM SOPs, job aids, curricula, facilitator guides, learner materials, versions, owners, approvals, effective dates, and review dates • Collaborate with business owners and subject-matter experts to update training and documentation when workflows, systems, payer requirements, coding rules, roles, or controls change • Ensure instructions identify responsibilities, required documentation, exception handling, escalation points, and approved workflows while removing outdated or conflicting materials • Partner with operational leaders to define passing standards, validate competency before independent work, and document responses when standards are not met • Support workflow and system changes by identifying affected roles, preparing training and job aids before launch, and providing office hours, floor support, or refreshers after go-live • Create or coordinate quality reviews and analyze error, denial, rework, productivity, and turnaround-time trends • Determine whether issues require training, clearer instructions, workflow changes, system fixes, staffing changes, or management action • Measure training and corrective-action effectiveness, track open actions through completion, and report status to RCM leadership • Lead assigned training and quality resources by setting priorities, reviewing content, observing delivery, calibrating quality scoring, coaching staff, and planning capacity • Protect sensitive information and perform other assigned job-related duties • Reports to the Director, RCM Operations

🎯 Requirements

• Bachelor’s degree in healthcare administration, education, business, health information management, instructional design, or a related field, or equivalent relevant experience • 5+ years of healthcare RCM experience, including 2+ years in training, quality, onboarding, coaching, or operational enablement • Working knowledge of multiple RCM functions and payer requirements • Experience writing SOPs, job aids, curricula, assessments, and competency standards • Experience using audit findings, errors, denials, or performance data to identify training needs • Strong writing, facilitation, coaching, organization, analysis, and presentation skills • Experience leading projects, programs, subject-matter experts, trainers, or quality resources • Preferred: Experience in diagnostic, molecular, genetic, pathology, or specialty laboratory RCM • Preferred: CRCR, CRCP/CRCE, CPC, CPB, CCS, instructional design, adult learning, Lean Six Sigma, or quality certification • Preferred: Experience with LIMS platforms, Quadax, Salesforce, laboratory billing systems, clearinghouses, payer portals, CRM, UAT, automation, or AI-enabled workflow changes • Ability to protect patient, client, employee, financial, and business information and comply with company policies, HIPAA, and applicable payer, laboratory, quality, and regulatory requirements

🏖️ Benefits

• Remote work arrangement • Reasonable accommodations in accordance with applicable law • Equal opportunity and inclusive workplace • Training, coaching, and professional development through role responsibilities