Senior Manager, Continuous Improvement

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Lead enterprise product optimization initiatives focused on operational efficiency, quality improvement, customer experience, workflow simplification, and business performance • Develop and maintain lifecycle management frameworks for Baylor Genetics’ test portfolio and supporting platforms • Partner with Product Management, Commercial, Laboratory, Clinical, and Operational stakeholders to identify continuous improvement opportunities • Support test menu optimization, portfolio rationalization, and lifecycle decision-making • Establish and maintain operational standards within the Product and Program Management organization • Identify and remove organizational bottlenecks affecting delivery performance • Drive accountability across teams and promote best practices in program management, product operations, business practices, and organizational execution • Support enterprise roadmap planning and governance • Define and maintain product optimization and operations KPIs • Develop executive dashboards and reporting frameworks • Establish measurement and reporting processes for portfolio health, delivery performance, launch readiness, operational efficiency, time-to-market, laboratory throughput, turnaround times, revenue performance, reimbursement outcomes, quality metrics, and customer satisfaction • Partner with Business Intelligence and Data Analytics teams to automate operational reporting and insights • Use performance data to identify trends, risks, and optimization opportunities • Maintain a prioritized funnel of improvement initiatives aligned with strategic business priorities • Implement scalable governance, workflow, and decision-making frameworks • Promote process standardization and simplification across product, operational, and clinical functions • Lead cross-functional teams to identify, analyze, and deliver process improvement initiatives • Perform other duties assigned to support team and organizational objectives • Comply with company policies, procedures, and applicable regulatory requirements

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Engineering, Product Management, or related field • 8+ years of experience in Product Operations, Portfolio Management, Program Management, or related disciplines • 3+ years leading cross-functional enterprise-level programs or optimization functions • Demonstrated success planning and delivering complex initiatives • Experience leading kaizens, change management, and building and improving processes • Solid executive communication skills • Equivalent combination of education and experience may be considered • Experience within diagnostics, genomics, laboratory services, healthcare technology, biotechnology, or regulated healthcare environments preferred • Familiarity with CLIA, CAP, FDA, and regulated healthcare environments preferred • PMP preferred • Competency in continuous improvement and operational excellence • Competency in process optimization and stakeholder facilitation • Strong executive communication skills • Change management, governance, and adoption leadership • Ability to work in regulated healthcare, laboratory, quality, and compliance environments as applicable

🏖️ Benefits

• Remote work arrangement • Periodic travel may be required based on business needs • Equal opportunity and inclusive workplace • Accommodation during the application process