Contact Center Representative

Job not on LinkedIn

🔥 5 minutes ago

🦌 Connecticut, Massachusetts – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote

💵 $20 - $28 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Baystate Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1873

🏥 Healthcare

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

Baystate Health is a regional integrated health system serving western Massachusetts, providing hospital-based and outpatient care including emergency services, primary and specialty care, surgery, oncology, cardiology, pediatrics, radiology, and maternal health. It operates multiple hospitals and clinics, runs community health and wellness programs, conducts clinical research and trials, and serves as the regional campus for UMass Chan Medical School with extensive medical education and residency programs. Baystate also offers patient-facing digital tools (MyBaystate), fundraising through a foundation, and community outreach and volunteer initiatives.

📋 Description

• Respond to physician, Baystate Medical Practices, and community provider requests to help ensure timely access to care • Assist patients with scheduling appropriate appointments and consultations • Respond professionally and courteously to requests received by telephone, fax, and online portals • Ensure accurate appointment types and durations are selected based on patient and provider needs • Accurately document interactions and follow established processes, protocols, and confidentiality standards • Use Baystate clinical and administrative systems to access and communicate patient and physician information • Meet departmental quality assurance, customer service, productivity, and call-processing accuracy standards • Collaborate effectively with physicians, clinical teams, medical practices, and Contact Center colleagues to deliver a positive patient and provider experience

🎯 Requirements

• Two years of prior experience in a physician office or two years of prior experience in a customer service setting • Ability to communicate professionally and effectively with patients, physicians, medical professionals, and internal and external customers • Ability to use telephone, computer, and related technology in a fast-paced environment • Ability to actively listen, understand customer needs, and respond appropriately • Strong oral, written, and interpersonal communication skills • Ability to maintain strict confidentiality • Ability to type greater than 40 words per minute • GED or HiSET (Required) • Successful completion of a medical terminology course or willingness to complete an approved medical terminology course within one year of hire • Experience working with physicians or other medical professionals • Experience with healthcare clinical or administrative systems, including CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I Privileges, or 3M, as applicable • Demonstrated ability to adapt to new processes, software, and technology

🏖️ Benefits

• Medical, dental, and vision coverage, including local Health New England plans • Tuition assistance • CEUs • Professional development opportunities • Clinical advancement • Leadership development • Internal career opportunities • Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts • Retirement savings and employer match • Generous PTO for eligible employees • Wellbeing programs and resources supporting mental, physical, and financial health