Customer Onboarding Specialist II

Job not on LinkedIn

🔥 2 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 37 days.
• No salary listed.

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BCM One

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

BCM One is a company that specializes in providing comprehensive managed technology solutions aimed at simplifying and optimizing business communications for IT leaders and resellers. It offers services such as NextGen Communications, managed SIP trunking, UCaaS, and hosted voice solutions. The company also provides managed services including connectivity, SD-WAN, security, and technology expense management to streamline network infrastructure. With a focus on enhancing network reliability and efficiency, BCM One partners with businesses to tailor technology solutions according to their needs, providing end-to-end network management, strategy, deployment, and monitoring. BCM One ensures that communication and collaboration infrastructure is robust, cost-effective, and scalable, giving businesses peace of mind in their communications infrastructure.

📋 Description

• Manage partner onboarding from kickoff through launch • Coordinate milestones, deliverables, communication, and issue resolution • Lead onboarding meetings, product demonstrations, and training • Help partners adopt the SkySwitch platform and best practices • Partner with internal teams to resolve technical, implementation, support, and knowledge gaps • Develop and maintain training materials, job aids, onboarding documentation, learning schedules, and participant records • Identify opportunities to improve onboarding processes, training effectiveness, partner readiness, and the overall partner experience • Maintain current product and industry knowledge • Perform other duties as assigned

🎯 Requirements

• 4+ years of experience in customer service, telecommunications, VoIP, SIP, UCaaS, onboarding, implementation, training, or customer success • 2+ years supporting or troubleshooting telecom services • Working knowledge of network telephony, IP routing, IP addressing, IP PBX, and VoIP technologies • Strong communication and presentation skills • Ability to explain technical concepts to technical and nontechnical audiences • Strong customer service, problem-solving, organizational, and project-management skills • Ability to manage multiple priorities • Proficiency with Microsoft 365 and project-management tools • Strong attention to detail and documentation skills • Ability to work independently while collaborating effectively across internal teams • Must be based in the United States • Not eligible for relocation assistance or sponsorship • Ability to work 8am to 5pm Pacific • Approximately 10% annual travel within the United States

🏖️ Benefits

• Competitive industry salaries • Comprehensive medical, dental, and vision insurance • Company-provided life and disability insurance • Matching 401 (k) plan • Employee Emergency Assistance Fund • Paid holidays and vacation time • FMLA • Monetary award through the Employee of the Quarter program • Employee of the Year 7-day vacation package to the Caribbean • Regional team-building gatherings • Training, professional development and career growth opportunities • Remote work within the United States • BCM One Gives Back Program

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