Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Onboard and train new users in a professional and timely manner using OnRamp • Assist with initial set up with integrated partners • Seek opportunities to increase customer value and ensure client retention by acting as a client advocate • Collaborate with cross-functional teams to ensure client satisfaction • Assist customer support team with coverage as needed • Support the sales team with prospective clients by providing technical and product support during the sales process • Maintain awareness of the changing healthcare landscape and new industry requirements • Serve as a subject matter expert at industry trade shows • Stay current with feature launches, policy changes and product integrations

🎯 Requirements

• Excellent communication skills • Time management, able to manage multiple projects at once • Customer-focused mindset, ability to encourage and empathize with the client • Experience working with healthcare providers, practice management software, or integrated payments solutions is highly desirable • High School Diploma or a certificate of successful completion of the General Education Development (GED) test • Minimum 1-3 years of customer service or customer onboarding experience • 3+ years of medical billing or medical office administration experience

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