ServiceNow Manager

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $124k - $182k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCS365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🏢 Enterprise

💼 Consulting

Cybersecurity • Enterprise • Consulting

BCS365 is a U. S. -based managed services and IT consultancy that provides 24/7/365 enterprise IT operations, managed IT services, and comprehensive cybersecurity solutions. Their offerings include endpoint data loss protection (EDLP), managed detection & response (MDR), identity threat detection & response (ITDR), vulnerability management, incident response, managed email security, and security risk assessments. BCS365 also provides cloud and migration consulting (Azure, AWS), Microsoft 365 consulting and ITDR, DevOps, unified communications, telepresence/video conferencing, physical security systems (access control, video surveillance, intercom/visitor management), network cabling, and managed compliance. The firm emphasizes rapid startup and onboarding, a single point of contact for deployments, ISO/IEC 27001:2022 certification, and sector-specific services for industries such as energy & utilities, finance, life sciences, manufacturing, professional services, and retail.

📋 Description

• Serve as the subject matter expert for all ServiceNow modules. • Partner with business leaders and key stakeholders to design, develop, and architect core ServiceNow capabilities. • Provide tools and capability recommendations based on platform functionality research and experience. • Manage a team of developers, vendors, and administrators supporting the ServiceNow application. • Lead the design, development, and continuous improvement of ServiceNow solutions for internal and external projects. • Collaborate with business leaders, stakeholders, and Information Technology teams on requirements and implementation. • Create and maintain reports and dashboards. • Lead ServiceNow support, administration, maintenance, upgrades, and updates. • Create and maintain API and data integrations between ServiceNow and other services and applications. • Develop system integrations and process automation. • Monitor application health, usage, and compliance. • Load, manipulate, and maintain data between ServiceNow and other systems. • Serve as a technical contributor and maintain expertise in industry standards and best practices. • Convert product requirements into systems solutions within technical, schedule, and cost constraints. • Research and resolve complex technical problems in production and non-production environments. • Develop creative technical solutions to complex problems. • Identify and assess compliance and operational risks and escalate, manage, and report control issues. • Perform other related duties as assigned.

🎯 Requirements

• Must be authorized to work in the U.S. • BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience. • Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment. • Experience in Custom Application Development using ServiceNow • Proficiency in ITIL practices and Incident Management tools within ServiceNow • Experience with integrations from ServiceNow to other applications via API connections is a plus. • Strong business and analytical skills with the ability to recommend solutions • Strong problem-solving and troubleshoots skills • Experience being a product owner with a technical background in development • Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership • Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing • Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows • Experience in collaborating with technical teams and business leaders. • Strong communicator skills • Skilled in requirements gathering and documentation • While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction.

🏖️ Benefits

• Insurance Coverage: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness • Paid Time Off (Vacation, Holidays, Birthday) • 401k Retirement Plan with Company Match • Peer-to-Peer Recognition • Learning and Development • Pet Insurance • Fun On and Off-Site Events • Referral Bonus Program • Employee Assistance Program