Automation Service Engineer

🔥 1 minute ago

🦀 Maryland, South Carolina – Remote

🦀 Maryland – Remote 🌴 South Carolina – Remote

💵 $27 - $43 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Attend to service needs of BD Advanced Diagnostics customers within the assigned geographic territory and nationally as needed • Respond to customer needs and perform installations, maintenance, upgrades, and repairs • Use electronic and computer skills, tools, test equipment, and schematic diagrams to ensure instruments meet specifications • Service laboratory systems including Kiestra, Microbiology, Molecular, and LC/MS systems • Collaborate across service and support teams to drive field-service revenue through billable offerings • Communicate work performed and provide follow-up plans • Proactively schedule and complete system upgrades with customers • Report and document customer complaints in appropriate systems for resolution and investigation • Maintain spare-parts inventory, company-issued vehicle, and assigned equipment • Use the company credit card according to business guidelines • Conduct scheduled and unscheduled travel, including overnight stays and occasional national travel • Participate in weekend/holiday on-call rotation approximately every 6 weeks • Maintain a professional appearance • Work remotely in a field-based role without direct supervision • Support customers during PR 10:00 a.m.–7:00 p.m. Monday–Friday shift

🎯 Requirements

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex systems • Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics • Intermediate knowledge of information systems networking architecture design and setup • Intermediate understanding of computer software operating systems • Ability to communicate with customer IT personnel and lab leadership • Valid driver’s license with at least 3 years of driving history • Real ID required • Availability for flexible hours, up to 50% travel outside the home geographic area, and on-call support • Ability to lift up to 30 lbs frequently and 70 lbs infrequently; push/pull materials up to 100 lbs • Ability to stand, bend, stoop, and perform physical tasks for up to 8–10 hours • Ability to meet company PPE standards • Ability to participate in vendor credentialing programs and maintain customer-facility access • Preferred: expertise in robotics • Preferred: experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation • Preferred: knowledge of Lab Information Systems (LIS) and database management • A+, Microsoft, or Cisco accreditation advantageous • Understanding of basic computer security concepts and standard processes • Excellent verbal and written communication skills • Outstanding customer service skills • Ability to meet BD auto safety standards • Ability to pass respirator fit testing and annual spirometry if required

🏖️ Benefits

• Company-issued vehicle • Company-issued laptop, tools, and test devices • Company credit card for business expenses • Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs • Learning, growth, and development opportunities • Equal opportunity employment • Potential COVID-19 vaccination accommodation under applicable law