Field Service Engineer

🔥 1 hour ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $28 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Deliver excellent service experiences to customers • Collaborate with cross-functional teams within Global Customer Support • Provide remote and on-site technical support for BD Pyxis automated dispensing systems in hospitals and healthcare facilities • Respond to, evaluate, and prioritize work orders • Diagnose, service, and resolve proprietary hardware and software issues • Maintain ownership of work orders and escalate issues to team leads and managers • Log, track, and document work order activity • Support all products within the region • Execute preventive maintenance programs • Provide limited support to Sales and Implementation teams • Perform installations, in-servicing, repairs, preventive maintenance, calibration, and sales support • Maintain accurate small-parts inventory and follow inventory-control procedures • Document field activity, expenses, time distribution, and other required information • Continue product and application training and self-development

🎯 Requirements

• High School diploma plus 3 years of related field service experience • Minimum of 3 years of combination Hardware/Software/IT experience supporting proprietary and standard applications • 24x7 on-call experience in a customer-facing/field service environment • Good mechanical, computer, verbal, written, and time management skills • Computer electronics, Windows OS, and network experience • Valid driver’s license and compliance with BD's auto safety standards • Current immunizations and additional facility-appropriate immunizations upon hire, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19 • Ability to lift a minimum of 70 pounds • Preferred: Associate Degree in Healthcare Technology or another technical field • Preferred: Prior hospital pharmacy technician or hospital Bio-Med experience • Preferred: Prior military Bio-Med experience • Preferred: Prior Automated Teller Machine (ATM) experience

🏖️ Benefits

• Company vehicle provided • Training and self-development opportunities • Management-approved seminars and training sessions • Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs • Potential COVID-19 testing where available • Workplace accommodation consideration pursuant to applicable law