Regional Field Service Manager

🕒 September 23

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 13%

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Benco Dental

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Benco Dental is a leading supplier of dental products and services, providing a comprehensive suite of solutions for dental practices. Their offerings include dental supplies, cutting-edge equipment, practice solutions, coaching, and financial products designed to enhance operations and patient outcomes. With a strong focus on customer satisfaction and tailored solutions, Benco Dental aims to navigate the complexities of dentistry, helping practices grow and thrive in the competitive landscape.

📋 Description

• Oversee installation, maintenance, testing, troubleshooting, and repair of dental, radiography, and associated equipment for regional customers • Ensure compliance with customer specifications and company requirements • Ensure functions are completed on time and within budget • Assist, coach, evaluate, and improve regional service and installation technicians’ performance • Collaborate with the Regional Sales Manager to achieve regional labor sales goals • Ensure Service Technicians follow time and attendance reporting requirements • Ensure technician PTO reflects assigned work • Hold Service Technicians accountable for their responsibilities • Coordinate and conduct regularly scheduled meetings with regional personnel • Ensure high customer service satisfaction rates

🎯 Requirements

• Associate Degree in Business or BioMed Technology • 5 years’ experience in a service industry • Previous management experience • Exceptional time management • Professional and positive attitude • Computer and networking experience • Exceptional customer service, planning, and problem-solving • Effective interpersonal and communication skills while presenting and negotiating • Field repair in a dental/medical environment • Ability to routinely walk, bend, kneel, squat, sit, stand, reach, and twist • Ability to frequently lift/lower/carry/push/pull 1 to 55 pounds and occasionally 56 to 100 pounds • Routine pushing, pulling, grasping, and manual dexterity using hands, arms, and shoulders • Ability to work in tight spaces • Frequent daily travel to customer sites • Occasional use of power tools

🏖️ Benefits

• Excellent Compensation Packages • Medical, Dental and Vision Benefits effective on Day 1 • 401k Package and Profit Sharing • Associate Discounts and Community Giveback Programs • College Tuition Savings Program • Caring Family Culture • Certified as a FORTUNE Great Place to Work • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups • Family owned for 90+ years • Opportunity for growth and development

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