Digital Onboarding Specialist

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Best Version Media

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📣 Marketing

📱 Media

☁️ SaaS

💰 Private equity on 2018-11

Marketing • Media • SaaS

Best Version Media is a local marketing and media company that helps small and neighborhood businesses connect with their communities through a combination of monthly print magazines, geo-targeted digital ads, and online presence management tools. They operate through local Publishers who produce community-focused magazines mailed to targeted neighborhoods, and provide an all-in-one dashboard to manage listings, monitor reviews, and track ad performance. BVM also offers a Publisher franchise/independent contractor opportunity to run local publications and advertising sales.

📋 Description

• Lead new clients through the digital onboarding process • Conduct training sessions to help clients use digital marketing tools and the client dashboard • Set up clients on digital advertising products according to their business objectives • Manage follow-up with clients and publishers to obtain account permissions before campaign start dates • Provide early reporting, insights, and recommendations to optimize digital advertising efforts • Support the team when permissions cannot be given by shifting clients to a different product • Act as the point of contact via calls, text, or video for client inquiries, concerns, and escalations during onboarding

🎯 Requirements

• Excellent communication and interpersonal skills with the ability to communicate technical concepts to non-technical clients • Familiarity with digital marketing reporting tools and experience conducting reporting calls • Analytical mindset with the ability to interpret data, draw conclusions, and make data-driven recommendations • Exceptional organizational and time-management skills to handle multiple clients and priorities effectively • Proactive problem-solving skills with a strong commitment to client satisfaction • Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency • Previous digital account manager experience with the Meta platform • DSP experience • Experience with Google Ads and Google My Business • Experience in digital advertising is required