Onboarding Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Logo of ExactCare

ExactCare

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Call prospective patients daily and schedule assessments with Onboarding Specialists • Handle inbound calls from patients and referral sources • Meet daily and weekly goals for scheduled assessments • Communicate effectively with patients • Work independently and as a key member of the team • Maintain contact with referral sources, Onboarding Specialists, and internal associates • Place scheduled assessments on Onboarding Specialist calendars • Document calls, tasks, and appointments in Salesforce • Create a positive first impression of AnewHealth/ExactCare and explain its services • Monitor and track daily assessments • Assemble marketing materials • Conduct quality assurance calls • Participate in daily team huddles, training sessions, and ad-hoc meetings • Embody AnewHealth’s Core Values in communications and interactions • Perform other duties as assigned

🎯 Requirements

• Associate’s degree in a related field, or equivalent experience to justify an exception • Previous sales, marketing, or customer service experience • Previous outbound/inbound call center or scheduling experience, including cold calling (preferred) • Knowledge of sales processes, healthcare products, and industry (preferred) • Energetic yet compassionate phone skills • Great problem-solving ability • Persuasion skills • Ability to stay extremely organized • Ability to prioritize and multitask • Self-starter able to work with little to no supervision • Excellent oral, written, facilitation, and presentation communication skills • Proficiency in MS Office Suite and Salesforce or similar software • Ability to commute to multiple site locations within assigned territory • Availability to work extended hours as needed and outside normal business hours on an ad-hoc basis • Must be eligible to work in the country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Remote position • Full-time schedule averaging 40 hours per week

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