CX Enablement & Communications Advisor

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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Better Impact Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

☁️ SaaS

🤝 B2B

🌍 Social Impact

SaaS • B2B • Social Impact

Better Impact Inc. is a software company that provides cloud-based volunteer, membership, and client management solutions for nonprofits, volunteer centers, and corporate CSR programs. Its platform automates volunteer recruitment, scheduling, training, communications, and reporting, and integrates tools for tracking impact and membership administration. Better Impact operates as a SaaS provider serving organizations of various sizes and focuses on improving volunteer engagement and measuring social impact.

📋 Description

• Own communication planning for product releases and customer experience changes, from early planning through launch and reinforcement. • Translate complex product information into clear customer and employee communications, including release notes, announcements, campaigns, and enablement materials. • Build and manage the customer communication calendar, balancing timing, audience, priority, and frequency across initiatives. • Create communication campaigns that build awareness and encourage adoption of new and existing product capabilities. • Partner with Product, Customer Success, Implementation, Support, and Enablement to identify communication needs and keep messaging aligned. • Steward customer-facing product language, including terminology, feature messaging, and in-product language recommendations. • Use engagement, adoption, customer feedback, and support trends to evaluate and continuously improve communications.

🎯 Requirements

• 3+ years of experience in customer communications, product communications, product marketing, enablement, content strategy, customer experience, or a related area • Excellent writing and editing skills • Ability to think strategically beyond individual messages • Ability to simplify complicated information into understandable, actionable communications • Experience owning communication strategy and execution for product releases, customer-facing changes, or similar initiatives • Ability to develop clear, engaging communications for different audiences and channels • Ability to translate technical or complex information into customer-friendly language • Ability to manage communication calendars, competing priorities, and multiple initiatives • Ability to collaborate across Product, Customer Success, Implementation, Support, and Enablement • Ability to use engagement, adoption, customer feedback, or other signals to evaluate and improve communications • Experience in SaaS, Customer Experience, Customer Success, Implementation, product marketing, UX writing, release management, or customer adoption is helpful

🏖️ Benefits

• Medical, dental & vision insurance (after 90 days) • 401(k) (after 90 days) • Unlimited vacation + 9 paid holidays • Paid parental leave