Referral Coordinator, Bilingual Spanish Preferred

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Better Health Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Better Health Group is a healthcare organization focused on transforming primary care through a value-based care model. They empower independent and group clinics to deliver personalized, prevention-focused care that leads to better health outcomes and increased satisfaction while reducing costs. With nearly 20 years of refining their care management model, they provide clinics with access to a no-cost system that includes data and analytics, financial security, staff support, and quality management. Better Health Group partners with health plans to offer preferred contract terms and reduces administrative burdens, allowing clinics to efficiently manage medical expenses and cash flow. They serve various markets across the United States and have reached a milestone of 100 clinics.

📋 Description

• Facilitate timely and accurate coordination of inbound and outbound patient referrals • Manage outbound referrals for multiple VIPcare primary care clinics or coordinate inbound referrals for a specialty practice, depending on business needs • Review provider orders and referral requests • Contact patients, specialty offices, referring providers, and receiving providers • Assist with and coordinate patient appointments and scheduling • Verify patient demographic and insurance information • Confirm referral and authorization requirements and resolve outstanding issues with insurers or internal teams • Explain referral instructions and appointment details to patients • Address scheduling barriers and patient concerns • Obtain and exchange clinical documentation, medical records, and required information • Follow up on outstanding referrals, appointments, and incomplete documentation • Retrieve and distribute consultation notes, test results, and other medical records • Document referral activities, appointment status, patient communications, and related information in the EMR and tracking systems • Monitor referral work queues, reports, and outstanding tasks; identify delays and discrepancies and escalate as needed • Respond to incoming calls, patient inquiries, and healthcare provider requests • Maintain relationships with patients, clinic teams, specialty practices, and other stakeholders • Follow HIPAA, privacy, documentation, and regulatory requirements • Identify recurring referral challenges and recommend workflow, communication, and patient-experience improvements • Report to the Director, Clinic Operations • Perform additional duties as assigned

🎯 Requirements

• High school diploma or equivalent required • 3+ years of administrative, scheduling, customer service, or related experience • Bilingual Spanish preferred • Working knowledge of the geographic area served, including local healthcare providers, specialty practices, and patient care resources, or ability to quickly develop this knowledge • Healthcare environment experience preferred, but not required • Referral coordination, medical reception, medical assisting, patient scheduling, or clinic-based administrative experience preferred, but not required • Familiarity with medical terminology, healthcare operations, insurance verification, referral authorizations, and electronic medical records preferred, but not required • Experience with eClinicalWorks or a comparable electronic medical record system preferred, but not required • Strong critical thinking and problem-solving skills • Excellent organizational and time-management skills • Strong written and verbal communication skills • Strong interpersonal and customer service skills • Ability to work independently and collaborate effectively with internal and external stakeholders • Proficiency in Google Workspace, including Drive, Docs, and Sheets • Ability to maintain spreadsheets, navigate operational reports, and track referral activity • Strong attention to detail, follow-through, and accountability • Ability to maintain confidentiality and handle protected health information in accordance with HIPAA and organizational policies • Appreciation of cultural diversity and sensitivity toward served patient populations • Ability to comply with BHG's Remote Workers Policy, including maintaining a private and secure workspace, reliable electricity and internet connectivity, HIPAA and confidentiality requirements, and applicable timekeeping requirements for nonexempt positions • Ability to remain primarily seated for extended periods • Ability to operate computers, keyboards, mice, telephones, and standard office equipment • Ability to communicate with patients, healthcare providers, and team members in person, by telephone, and electronically • Ability to review electronic medical records and referral documentation for accuracy and completeness • Ability to occasionally stand, walk, bend, and reach

🏖️ Benefits

• Reliable team that shares the mission of providing 5-star service • Career growth and personal and professional development opportunities • Private and secure remote workspace requirement • Remote work arrangement • Team support to enable employees to care for patients • Better Health environment focused on patient care and outcomes