Manager, Provider Success

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $115k / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bicycle Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Bicycle Health is the #1 telehealth treatment program for Opioid Use Disorder in the U. S. , providing safe, confidential, and cost-effective treatment entirely online. This innovative company allows patients to access experienced healthcare professionals through a secure app, offering Medication Assisted Treatment (MAT) and support services tailored for those struggling with opioid addiction. With a focus on patient care, Bicycle Health has helped over 30,000 patients and is recognized as a TIME100 Most Influential Company for its impact in the addiction treatment space.

📋 Description

• Own and evolve pod-level provider support, creating a front desk for providers and enabling pod success through partnership, shared data, automation, and workflow design. • Partner with ARMDs, Clinical Leadership, and Regional VPs across the provider journey, from onboarding through ongoing retention. • Develop streamlined provider onboarding and continuing Bicycle Health education resources, tooling, and help desk support. • Provide the operational backbone for provider activation and retention initiatives. • Design and build systems and workflows that reduce administrative cognitive load for the medical group and help prevent burnout. • Identify and build technology, including AI-assisted workflows and automation, to make Bicycle Health's platform easier to use and speed provider decisions. • Own provider-facing scheduling and coverage, including incentive hours, holiday coverage, on-call setup, PTO and out-of-office review, panel transfers, and outage/emergent-coverage response. • Partner with clinical leadership, Analytics, and Capacity to manage provider caseloads using incentive hours, patient routing, or panel adjustments. • Build and maintain provider tools, knowledge base, and day-to-day relationships, including admin-block reviews and schedule audits. • Lead direct reports and build the Provider Success team as scope expands. • Maintain regular and predictable attendance; perform other assigned duties.

🎯 Requirements

• Bachelor's degree in healthcare operations or a related field, and/or equivalent years of experience. • 3 to 5 years in healthcare operations, health tech, or behavioral health, including direct people-management experience. • Experience owning a provider- or clinician-facing support or account management function, ideally at a telehealth or virtual care company. • Curiosity and comfort experimenting with new technology, including AI-assisted tools, to solve operational problems and support informed decision-making. • Experience with a help desk platform (Zendesk, Freshworks or similar), on-call scheduling tools (PagerDuty a plus), and EHR familiarity (Athena a plus). • Experience designing and building operational workflows, tooling, or automation from scratch, not just administering an existing program. • Experience partnering with clinical or medical leadership on provider onboarding, training, or retention programs. • Sharp judgment about what is operational and what belongs to clinical leadership, and comfort partnering daily across both. • A track record of building team structure and staffing plans from real workload data. • Analytical fluency: comfort retrieving data and turning it into insights that drive scheduling and capacity decisions. • Proficiency with Google Workspace, a project management tool (Asana or similar), and a CRM. • Consistent access to a private work environment with high-speed internet, suited to frequent video conferencing. • Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. • Bicycle Health does not offer visa sponsorship now or in the future for this role.

🏖️ Benefits

• Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays • 100% Remote role - work from anywhere in the United States • Employee Assistance Program through Magellan Health • 100% Employer Paid Medical, Dental, and Vision Insurance • Paid parental leave • Employer Paid STD & LTD • 401k • $50 monthly Remote Work Stipend • Discounted Pet Insurance • Working Advantage travel discounts • Access to LinkedIn Learning • All equipment provided