Senior Manager, Provider Experience – Clinical Transformation

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Big Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $75M Series C on 2022-01

Consulting • Marketing • Healthcare

Big Health is a company focused on making effective mental health care accessible through digital solutions. They offer a comprehensive platform with programs such as Sleepio, Daylight, and Spark Direct, which help individuals improve sleep, manage anxiety, and enhance mood, respectively. Big Health serves employers, health plans, and benefits consultants, aiming to overcome barriers to mental health care like stigma, financial difficulties, and access issues. Their mission is to empower people and organizations to take control of their mental health with evidence-based digital programs that are inclusive, scalable, and affordable.

📋 Description

• Set up the implementation function for future growth using evidence-based methodologies rooted in implementation science • Develop and execute implementation strategies aligned with organizational goals and client expectations • Oversee end-to-end implementation from Sales partnership through launch, stabilization, and handoff to Customer Success • Scope, plan, execute, and provide post-implementation support for health system and provider clients • Implement best practices and standardize processes while addressing each client’s unique needs • Synthesize client and internal-team learnings to inform go-to-market and internal processes • Develop and manage implementation of prescription digital treatments with providers while ensuring regulatory compliance • Coordinate provider and practice workflows for prescribing, ordering, patient communication, activation, and billing • Train providers and practice staff on ordering prescription digital treatments • Monitor and optimize provider partnerships using data to define and measure success • Resolve operational barriers during launch and stabilization; coordinate technical implementation and support with Solutions IT Engineering • Partner with Customer Success on account-management handoff • Lead cross-functional teams, identify and mitigate risks, and provide proactive solutions • Partner with Sales, Customer Success, clinical, product, and patient support teams on partnerships and integrations • Provide regular updates and reports to clients and senior management • Coordinate with external vendors and partners as necessary • Develop and maintain project plans, status reports, and post-implementation reviews • Analyze project performance and prepare reports for senior management

🎯 Requirements

• 7+ years of experience in healthcare implementation or operations, including hands-on practice or healthcare operations experience, with a proven track record of managing complex projects with organizations of all sizes • Degree(s) in business, project management, healthcare, public health or a related field • Master’s degree preferred • Former or currently licensed healthcare or behavioral health provider preferred • Experience implementing or optimizing billing and revenue cycle workflows across multiple software systems and organizational structures • Working knowledge of payer reimbursement policy, procedure coding (e.g., HCPCS/CPT), and appeals processes • Experience coordinating with health system IT, revenue cycle, and compliance teams to navigate technical and regulatory requirements, including HL7 interfaces, SFTP file exchange, and contract/compliance review • Strong understanding of and experience applying implementation science principles • Proven track record of leading complex, cross-functional projects • Excellent organizational and time-management skills • Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders • Proficiency in project management software and tools • Ability to handle multiple projects simultaneously and thrive in a fast-paced environment • Experience training healthcare providers on digital health or medical devices, or working in the regulated healthcare industry, is a plus • Sleep medicine or behavioral health experience preferred

🏖️ Benefits

• Generous vacation policy • Professional development fund • Flexible working arrangements • Stock options • Equal opportunity employer • Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance