Logistics Intelligence Manager

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sifted

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📦 Logistics

☁️ SaaS

🤝 B2B

💰 Private equity on 2018-02

Logistics • SaaS • B2B

Sifted is a parcel spend management platform that helps shippers connect to carriers, analyze every invoice, and automate manual billing, reconciliation, and reporting processes. The platform provides continuous monitoring of carrier changes, contract and surcharge compliance, refund recovery, scenario modeling, and carrier performance analytics, and includes SiftedAI Copilot as an always-on logistics analyst to surface savings and recommendations. Sifted targets enterprise and mid-market B2B shippers, retailers, manufacturers, 3PLs and finance teams to reduce parcel spend and increase visibility across multi-carrier operations.

📋 Description

• Serve as a strategic partner and trusted advisor to clients on small parcel logistics operations • Oversee client onboarding and drive platform adoption • Guide clients in optimizing parcel operations to achieve measurable results • Manage long-term client relationships, focusing on retention, renewals, and expansion opportunities • Align products and services with each client’s business objectives • Document clients’ desired strategic outcomes and demonstrate achievement of those objectives • Engineer small parcel cost reduction models and execute them through client-facing interactions and strategic collaboration • Initiate and prepare RFP documents and deliverables for clients • Monitor client health, carrier-contract revenue band compliance, platform usage and adoption, and efficiency/productivity gains • Conduct regular client check-ins and structured business reviews • Identify account growth and expansion opportunities • Facilitate client onboarding and training sessions • Guide clients on product/service best practices and solutions • Stay updated on industry trends and product updates • Establish relationships with user and decision-maker stakeholders within client organizations • Participate in special projects to improve company efficiency and scalability • Assist in onboarding and mentoring team members • Champion process improvements and contribute to the evolution of the service model and customer success strategy

🎯 Requirements

• 5+ years parcel industry experience • 3+ years parcel client experience ($5M+) • 3+ years parcel pricing or parcel cost/spend management experience • 3+ years relevant experience in a direct customer-facing and support role (client success, account management, or similar) • Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations to clients • Strong technical, analytical, project management, and presentation skills • Ability to communicate with all levels of the organization and to any client audience • Experience building and managing relationships, including interacting with all levels of management • Proven track record of leading initiatives and driving change within department/organization • Collaborative team player able to work independently in fluid, fast-paced environments • Working knowledge of CRM systems (Salesforce) and sales operations processes • Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting

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