Principal Customer Success Manager

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EDB

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏢 Enterprise

🤝 B2B

💰 Venture Round on 2019-10

Software • Enterprise • B2B

EDB is a company focused on providing advanced software solutions and services for database management. It specializes in PostgreSQL, an open-source database management system, and helps organizations deploy, run, and scale their data infrastructure efficiently and securely. EDB offers tools and support for database optimization, migration, and performance tuning, making it a valuable partner for enterprises looking to maximize their data capabilities.

📋 Description

• Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings. • Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge • Proactive management of customers to optimize account health, mitigate risk, and reduce churn • Nurture accounts to identify opportunities for expansion and growth • Utilize consultative motions to drive outcomes throughout the customer lifecycle • Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution • Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references • Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management • Consult with customers on benefits and value of EDB portfolio and related technologies

🎯 Requirements

• 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience • Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment • Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives • Direct experience working with globally distributed and remote customer and internal teams • Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references • Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills • Proactive and creative problem solving mindset • Passionate and high empathy for customer experience • Strong discipline in using CS Management tools to derive insights, and optimize account health • Commitment to continuous learning and improvement • Consistently contributes to CS team initiatives and projects • English Language Skills and appropriate academic achievements, preferably Degree or equivalent

🏖️ Benefits

• Access to CuraLinc to aid employees in health and wellness tips and practices • Wellness Fridays extending to December 2026!