
5001 - 10000 employees
Founded 1955
🤝 B2B
☁️ SaaS
💼 Consulting
💰 Private equity on 2007-02
B2B • SaaS • Consulting
Bill Gosling Outsourcing is a tech-enabled business process outsourcing (BPO) provider that delivers customer experience and contact centre services, account receivable and B2B collections, workforce management, learning and content development, quality assurance, and professional services such as business intelligence and business process management. The company combines human expertise with proprietary and third‑party technology platforms (NEQQO, GooseTek, a B2B Collections Platform and analytics/reporting tools) to provide data-driven, SaaS-enabled solutions and managed services across the UK, USA, Canada and other markets. Its website emphasizes analytics, privacy/consent management, and integrated CX and collections capabilities.
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5001 - 10000 employees
Founded 1955
🤝 B2B
☁️ SaaS
💼 Consulting
💰 Private equity on 2007-02
B2B • SaaS • Consulting
Bill Gosling Outsourcing is a tech-enabled business process outsourcing (BPO) provider that delivers customer experience and contact centre services, account receivable and B2B collections, workforce management, learning and content development, quality assurance, and professional services such as business intelligence and business process management. The company combines human expertise with proprietary and third‑party technology platforms (NEQQO, GooseTek, a B2B Collections Platform and analytics/reporting tools) to provide data-driven, SaaS-enabled solutions and managed services across the UK, USA, Canada and other markets. Its website emphasizes analytics, privacy/consent management, and integrated CX and collections capabilities.
• Own the BFIS go-to-market by building and executing a vertical plan targeting regional/community banks, credit unions, and select fintechs/card issuers • Build and maintain a new-logo pipeline and lead deals from prospecting to close with executive stakeholders • Translate contact center/BPO and AI-enabled solutions into clear ROI and business outcomes • Expand technology sales within existing accounts and partner with product and operations to shape offerings for financial-institution use cases • Promote nearshore, offshore, and domestic delivery models while addressing regulatory, data residency, and security requirements • Represent the company at banking and credit union conferences and events and cultivate analyst and influencer relationships • Maintain prospect databases, forecasts, and territory/account plans • Collaborate with Communications and Marketing on campaigns and content and lead RFP/RFI/RFQ responses • Support integration of AI/Machine Learning capabilities into the product roadmap and client value propositions • Champion company values and compliance standards in client interactions • Deal with clients professionally in accordance with company policies and the Gosling Theory
• 10+ years of enterprise sales experience in BFIS • Strong track record selling to regional/community banks and credit unions • 5+ years selling BPO/CX/CCaaS/AI or adjacent technology-enabled services to regulated financial institutions • Proven history of winning multi-year, multi-million-dollar deals and meeting or exceeding annual new-logo quotas • Established executive network within community banks and credit unions and ability to open doors quickly • Deep understanding of financial-institution operations across customer/member care, collections and recovery, loan servicing, payment operations, fraud/KYC/AML support, and back-office processing • Knowledge of the customer care industry and the role of BPO companies • Comfort selling nearshore/offshore delivery • High School Diploma or Equivalent • College Diploma or University Degree; Business or Technical preferred • Ability to travel as needed to clients, events, and company meetings
• Growth opportunities and career advancement • Extensive paid training • Collaborative, supportive team-oriented culture • Diversity and inclusion • Team engagement activities and social events • Modern, well-equipped offices designed to enhance collaboration and productivity • Accommodations during the hiring process
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