Attendee Experience Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Bishop-McCann

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

🏨 Hospitality

📣 Marketing

B2B • Hospitality • Marketing

Bishop-McCann is an award-winning, full-service event management partner that specializes in corporate event planning, meetings management, incentive and recognition programs, congresses/expos, and virtual/hybrid events. The firm offers end-to-end services including creative strategy and environmental/graphic design, live and virtual production, event planning and operations, event technology integration, hotel and venue site selection, group air travel management, and global sourcing. Bishop-McCann highlights experience with pharmaceutical meetings, franchise and commercial conferences, and has produced thousands of programs worldwide (over 30,000 programs across 28 countries), served more than 1,000,000 attendees in over 350 cities, and managed over $1B in client budgets.

📋 Description

• Build and quality-check registration websites and mobile apps • Manage the full registration process for programs • Partner with Program Leads and clients to strategize registration setup and flow • Act as the central point for attendee data, including rooming lists, cancellations, travel manifests, and reporting • Maintain accurate and up-to-date records across systems • Deliver high-level customer service to attendees throughout registration and onsite experience • Respond to attendee inquiries with professionalism and timeliness • Produce and/or manage program materials, including name badges, communications, surveys, and welcome items • Coordinate printing and shipping with the Operations Support Team • Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings • Collaborate with creative, travel, production, onsite support, and staffing teams

🎯 Requirements

• Proficiency in Cvent, meeting apps, and other registration platforms • Strong organizational skills and attention to detail • Ability to manage multiple priorities and meet tight deadlines • Excellent written, verbal, and interpersonal communication skills • Strong customer service mindset • Critical thinking, problem-solving, and adaptability • Willingness to travel a minimum of 35% • Experience in pharmaceutical, franchise, or commercial event environments (preferred) • Advanced Excel and data management skills (preferred) • Ability to work within U.S. business hours

🏖️ Benefits

• A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering impactful, high-quality events • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end event execution • A growing organization where your contributions make a direct impact