Senior Account Manager – BAU

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Blue Stream Fiber

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501 - 1000 employees

📡 Telecommunications

Telecommunications

Blue Stream Fiber has been serving Florida for over 45 years, providing exceptional Internet, TV, and Phone services. The company has invested significantly in building fiber infrastructure to deliver high-speed internet and high-definition cable television. Their offerings include residential and commercial phone services, symmetrical internet speeds, whole-home managed WiFi, and innovative set-top boxes. Blue Stream Fiber is committed to personalized customer service and developing strong community connections with reliable telecommunications solutions.

📋 Description

• Directly support the Director of Account Management • Manage and supervise a team of Account Managers • Ensure Account Managers provide the highest level of customer service while representing the company positively and professionally • Build strong relationships with Property Management and Board Members of Associations in Blue Stream Fiber’s account portfolio • Provide advanced supervision of accounts and ensure contractual and business terms are developed • Identify opportunities to increase sales penetration • Facilitate and resolve high-level account escalations swiftly and effectively • Manage assigned accounts while supervising Account Managers and ensuring their accounts are properly managed

🎯 Requirements

• Bachelor’s degree (B.S.) and/or a minimum of eight years of related experience • Previous leadership and/or coaching experience • Cable or telecommunications background, including bulk agreements preferred • Ability to read, write and speak the English language; bilingual is a plus • Ability to organize and prioritize effectively • Proficient in Microsoft Office, Excel, PowerPoint, Internet, e-mail, and database software • Excellent oral and written communication and listening skills • Strong organizational and time management skills • Exemplary attendance and punctuality • Ability to adapt effectively to changes in work tasks, structures, processes, requirements, or cultures • Ability to focus and guide self and team members in accomplishing work objectives • Ability to build confidence and productive customer relationships • Ability to identify issues, analyze data from different sources, choose effective solutions, and act on available facts • Ability to de-escalate antagonistic situations and reduce tension or conflict • Ability to complete work efficiently and on time • Ability to maintain stable performance under pressure or opposition • Technical/professional expertise in problem solving, technical knowledge, and product and service management • Ability to work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations • Ability to assume responsibility and accountability for assignments and tasks

🏖️ Benefits

• Medical, Dental and Vision • PTO & Holidays • 401K + Match • Life Insurance • FSA & HSA • Short Term/Long Term Disability • Legal Plan Support & EAP