Patient Service Representative

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Boston Medical Center (BMC)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Handle inbound and outbound communications for up to six BMC ambulatory practices • Respond to patient inquiries • Schedule and reschedule appointments using a computerized scheduling system • Follow up with patients • Resolve patient questions and concerns regarding medication reconciliation and refills • Perform insurance verification and authorization management • Document and relay patient information to practices according to practice guidelines • Communicate with patients and staff via phone, online chat, email, fax, and mail • Answer and resolve patient inquiries professionally, empathetically, and in a patient-centered manner • Apply practice guidelines and transfer calls for additional consultation when needed • Provide accurate information and update patient records using Epic • Confirm appointment details, directions, language-specific home instructions, and required lab or imaging instructions • Identify process improvements and remain current on healthcare developments and practice protocol changes • Escalate issues outside established protocols or processes • Attend training sessions for phone support, customer service, system upgrades, clinical systems, and additional practices • Assist with training and orienting new personnel under manager or supervisor direction • Participate in staff meetings and identify process obstacles affecting patient experience • Adapt to departmental needs by assisting team members, floating, and adjusting assignments • Perform other duties as needed

🎯 Requirements

• Minimum of a High School diploma/GED required • Ability to explain complicated healthcare issues to patients with empathy and concern • Ability to empathize with and coach patients in navigating the healthcare system • Effective interpersonal skills with diverse groups of professionals and personalities in a team environment • Excellent English communication skills, oral and written • Ability to communicate effectively with patients by phone, email, and other communications • Comfortable using phone calls, online chats, emails, faxes, and mail • Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook • Ability to document work in a professional and efficient manner • Stable internet connection and a quiet, secure, interruption-free workspace at home • Must comply with patient rights, HIPAA, privacy, infection control, safety, and hospital conduct standards

🏖️ Benefits

• Medical, dental, vision, and pharmacy benefits • Contract increases • Flexible Spending Accounts • 403(b) savings matches • Earned time cash out • Paid time off • Career advancement opportunities • Resources to support employee and family wellbeing • Permanently remote work • Employer does not require employees to purchase equipment for or prior to employment