Vice President, Client Services

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 15%

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BOLDSCIENCE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

📣 Marketing

Healthcare • Pharmaceuticals • Marketing

BOLDSCIENCE is a global medical communications agency that creates scientifically driven, creative communications programs for pharmaceutical clients. Part of the Co-Lab Global branded services and the Assembled Intelligence platform, BOLDSCIENCE helps translate complex science into compelling narratives, supports clinical trial recruitment with high-quality materials, extends the reach of publications through targeted multi-channel strategies, shapes scientific strategy to support product differentiation, and provides launch and patient-experience support (including smartphone app solutions).

📋 Description

• Shape and drive BOLDSCIENCE company values and strategy as part of the Client Services leadership team • Manage multiple global client accounts and provide hands-on strategic partnership • Lead Client Services teams and provide operational direction to account teams • Develop and review client strategies and tactics with Client Service and Scientific Leads • Drive projects, accounts, strategic discussions, client/agency reviews, and organic growth • Direct and delegate team tasks, hold regular team meetings, and ensure alignment across teams • Coordinate resourcing with Scientific Team Leads and address resourcing challenges • Review content and provide sign-off on work with scientific team leads • Manage account financials, business-unit KPIs, budgets, forecasts, billability, timesheets, billings, and out-of-scope recovery • Keep the Chief Operating Officer and Finance team updated on account financials • Identify and drive new business with BOLDSCIENCE Founders, including pitches and proposals • Manage, coach, mentor, and support global account team members across the UK and US • Participate in interviewing and company-wide resourcing discussions

🎯 Requirements

• Extensive experience working within the Medical Communications industry • Proven ability to work across different therapy areas and project deliverables in a client-facing role • Experience leading and actioning projects within a fast-paced agency environment • Excellent understanding of the pharma and competitor landscape • Extensive experience and knowledge within the medical communications industry • Experience collaborating with Scientific Services, Creative, Digital, and other departments • Ability to lead a team effectively, including line management responsibilities and mentoring • Experience with financial management, including budgets and forecasting • Advanced degree in science, pharmacology, or medicine is preferred (not required)

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