Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Bolster, Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Bolster, Inc. is a company specializing in AI-powered security solutions to protect organizations from phishing, scams, and impersonations online. Their platform uses advanced technologies like generative AI to monitor and take down malicious activity across various digital channels, including email, social media, app stores, and the dark web. Bolster provides comprehensive protection by automating threat detection and remediation, offering visibility into attacker activities, and ensuring quick responses to threats. The company’s solutions cater to organizations by enhancing their security operations and providing real-time protection against multi-channel attacks.

📋 Description

• Serve as Bolster's primary point of contact for the Partner's account and support teams regarding the white-labeled product • Navigate the Partner's tiered support model and determine coverage for customer issues • Clarify product and service scope with professional and managed services teams • Act as escalation point for needs beyond the Partner's free or included support • Support onboarding and managed integrations, including customer training on setup and ongoing maintenance • Track recurring support themes and pain points and provide feedback to product, sales, and customer success teams • Build collaborative relationships with Partner account managers, support engineers, and services staff • Serve as dedicated technical resource for named enterprise and strategic Bolster accounts alongside Customer Success Managers • Join customer calls as product expert, answer technical questions, unblock issues, and identify expansion opportunities • Help customers configure and tune monitoring and takedown workflows across domains, social media, app stores, marketplaces, and the dark web • Stay current on digital-risk and fraud-protection trends and adjacent technologies and services

🎯 Requirements

• Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing technical role • Experience working within a channel partner, reseller, or white-label business model, ideally with a large enterprise technology partner • Experience supporting a portfolio of enterprise or strategic accounts alongside a Customer Success team and partner-sourced customers • Solid understanding of tiered SaaS support models, including break-fix, professional services, managed services, and account management • Strong communication skills and ability to bridge teams and companies and translate between business and technical stakeholders • Self-directed and comfortable with ambiguity while staying organized and reliable • Preferred: experience with brand protection, anti-phishing, domain takedown, digital risk protection, or similar cybersecurity/brand-safety products • Preferred: familiarity with phishing, typosquatting/domain spoofing, social media and app-store impersonation, fraudulent ads, marketplace scams, registrars, hosting providers, platform trust and safety teams, and DMCA/UDRP-style processes • Preferred: comfort working with API-driven, integration-heavy products • Preferred: experience working with or alongside a Security Operations Center, fraud, or brand-security team • Preferred: familiarity with large enterprise technology partners' support and services ecosystems • Must be authorized to work in the United States • Visa sponsorship and employment-based immigration support are unavailable

🏖️ Benefits

• Excellent medical, dental, and vision insurance • Flexible time off • Paid holidays • Equity • 401(k) plan • Potential incentive compensation • Comprehensive benefits package