Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada, +1 more countries – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 15%

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Logo of iVerify

iVerify

1 - 10 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

iVerify is a leading mobile security platform focused on providing advanced threat protection for enterprises. The company emphasizes the importance of mobile security in corporate settings by offering solutions such as mobile EDR, smishing protection, threat hunting, and vulnerability management. iVerify's platform ensures maximum security and privacy for mobile devices, which are increasingly becoming significant endpoints in IT security. They highlight the importance of protecting mobile devices from threats like spyware, ransomware, malware, and unauthorized access. With features enhanced by artificial intelligence and machine learning, iVerify aims to safeguard corporate credentials, two-factor authentication, and intellectual property from mobile-based attacks.

📋 Description

• Serve as the primary technical point of contact for named accounts from onboarding through renewal • Own customer deployments end to end, including MDM/UEM configuration, enrollment strategy, SIEM and identity integrations, MTD connectors, and rollout planning • Run recurring technical reviews and health checks, identify adoption gaps, and drive them to resolution • Triage, escalate, and manage technical issues to closure with Support and Engineering • Advise customers on detected threats, including triage, containment, and follow-up investigation, with the Threat Ops team • Diagnose and proactively address blind spots in personal expertise through self-directed learning • Partner with Product and Engineering to surface field intelligence that shapes the roadmap • Maintain deployment guides, integration references, runbooks, and FAQs with Support and Solutions • Support expansion and renewal motions with Account Executives through technical validation of new use cases • Travel to customer sites for onsite workshops, business reviews, and events

🎯 Requirements

• Hands-on experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platforms • Deep familiarity with Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership modes • Working knowledge of compliance policies, conditional access, app protection policies, and BYOD architecture • Solid grasp of the mobile threat landscape, including app risk, smishing, spyware, and zero-click exploits • Ability to discuss mobile security's place in the broader security stack, including SIEM, XDR, SOAR, and identity • Comfortable holding technical conversations with security architects or SOC leads • 5+ years in a customer-facing technical role at a security or enterprise software company • Track record of owning technical outcomes for enterprise accounts • Strong technical writing skills for runbooks, integration guides, and customer-facing summaries • Ability to manage competing priorities across multiple accounts and communicate clearly during escalations • Executive presence and adaptable communication style • Fluent English • Authorized to work in the country where based • Able to travel • Experience with mobile threat defense or endpoint security products in production environments (nice to have) • Familiarity with Zimperium, MS Defender for Mobile, Lookout, and Zscaler (nice to have) • Experience with NIS2, GDPR, DORA, FedRAMP, or CMMC in a customer advisory context (nice to have) • Background supporting cybersecurity, government, defense, or financial services customers (nice to have)

🏖️ Benefits

• No specific benefits or compensation extras stated

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