Senior Technical Account Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $124k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Guide customers through the technical side of their post-sale journey from implementation and integration through adoption, expansion, and renewal • Serve as a trusted advisor on identity, access management, device trust, and SaaS security • Help customers achieve measurable value from their 1Password investment • Own technical customer relationships throughout onboarding, adoption, expansion, and renewal • Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews • Translate complex technical concepts into practical business outcomes • Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value • Share customer insights and feedback with Product, Marketing, Support, and other cross-functional teams • Create scalable resources such as playbooks and knowledge-base content • Mentor peers, contribute to enablement, and improve customer lifecycle processes • Collaborate with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams • Report to the Senior Director of Implementation

🎯 Requirements

• At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused B2B environment • Experience leading technical onboarding and implementation conversations with technical and business stakeholders • Strong communication, storytelling, and demonstration skills • Ability to explain complex technical concepts clearly • Experience using proactive technical engagement to support customer adoption, expansion, or renewal • Working knowledge of modern security frameworks and identity protocols, including SSO, SCIM, SAML, and OAuth • Knowledge of compliance standards including SOC 2, ISO 27001, and GDPR • Ability to work independently in a remote-first environment and collaborate effectively across teams • Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence • Familiarity with AI technologies preferred • Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms preferred • Experience mentoring peers, improving enablement, or scaling customer lifecycle processes preferred • Must already be legally authorized to work in the United States or Canada; 1Password will not provide work authorization, relocation assistance, or visa sponsorship/transferring • Successful applicants must complete a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401k (USA) or RRSP (Canada) • Generous paid time off (PTO) • Equity grant • Incentive programs, where applicable • Maternity and parental leave top-up programs • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Occasional travel for team onboarding, customer meetings, industry events, department gatherings, offsites, quarterly department meetings, and customer events