Epic Template Specialist – Electronic Health Record, EHR

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Bon Secours

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Bon Secours is a mission-driven, not-for-profit health care organization that emphasizes compassionate, community-focused clinical care and support services. The organization recruits and trains staff for bedside care, patient support, community service, and administration, and highlights workforce development, flexible benefits, and a culture centered on dignity, unity, and service. Bon Secours presents itself as a faith-based/ministry-oriented health system focused on serving patients and communities with an emphasis on employee growth and total rewards.

📋 Description

• Engage with multidisciplinary teams, including physicians and support staff, regarding provider templates, scheduling, and clinical workflows • Create, support, and configure workflows and software • Lead stakeholders through process changes and manage change • Participate in template development and design • Redesign sub-optimal workflows and develop standardized SOPs • Configure solutions that improve efficiency and patient access • Support optimizations and software upgrades • Serve as a subject-matter expert on Epic Cadence template functionality, maintenance, and support • Analyze clinical workflows and ensure Epic workflows reflect them • Assess and collaborate on system workflows to maintain optimal end-user experience • Lead workgroups to identify, recommend, and own template scope of work • Maintain technical environments in production and non-production settings • Deliver communications plans, training, and education to stakeholders • Identify and unify best-practice workflows across users and departments • Implement continuous process-improvement projects and prioritize enhancements • Assess root issues and prepare leadership summaries with recommended solutions • Independently lead teams addressing problem areas, including timelines and communications • Own highly integrated issues and coordinate required stakeholders • Create and maintain documentation for template best-practice workflows and client engagements

🎯 Requirements

• Epic Cadence Certification or 2 years’ experience in a scheduling capacity or as a practice manager within an Optimized BSMH department • Epic Cadence Certification is required within the first 90 days of employment • Required customer service knowledge, skills, and abilities • Combination of post-secondary education and experience may be used in lieu of a degree • Expertise in Epic Cadence templates • Expertise in workflow analysis and design • Understanding of integrations with other applications • Knowledge of best-practice workflows • Ability to lead workgroups and independently lead teams • Ability to assess root issues and develop recommended solutions • Ability to create and maintain technical and client-facing documentation

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development and continuing education support