Customer Success Specialist

Job not on LinkedIn

🕒 2 days ago

🌾 Iowa – Remote

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⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of Booth & Partners

Booth & Partners

1001 - 5000 employees

Founded 2013

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.

📋 Description

• Gather complex client needs and align them with the proper internal resources required to power partners’ care delivery systems • Continuously refine existing processes to evolve the product, service offerings, and overall team efficiency using technology and people • Identify operational gaps and train clinicians on requirements necessary to run services • Collaborate with Implementation, Account Management, and Clinician Advocacy teams to address product and skill development gaps • Manage clinician scheduling and ongoing communication • Integrate client and patient workflows into technology platforms across healthcare verticals • Maintain accurate data entry and system data integrity • Serve as a proxy for the Customer Success and Implementation Manager in legal, customer success, and communications meetings and workflows

🎯 Requirements

• 1+ years of project experience in a startup or healthcare environment required • Proven ability to learn and adapt to new technologies to maximize project success • Ability to construct clear, effective emails providing clients and internal stakeholders with essential background and project updates

🏖️ Benefits

• Relatively flat organizational structure • Autonomy, competence, and belonging-focused company culture • Distributed team across the United States • Day-to-day collaboration using Slack, Notion, Linear, Figma, FullStory, and Zoom

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