Sales Support Team Lead

Job not on LinkedIn

🔥 5 hours ago

🌵 Arizona, Ohio, +2 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boundless Immigration

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

Boundless Immigration is a company dedicated to simplifying the immigration process for individuals and businesses. It offers a comprehensive platform that integrates immigration support services, legal assistance, and resources to help navigate the complexities of obtaining visas for families and international employees. Boundless provides tailored solutions for marriage green cards, fiancé visas, and various work visas while ensuring compliance and proactive case management for businesses looking to hire international talent. Through a combination of a skilled legal team and smart software, Boundless aims to make immigration easier and more accessible, guaranteeing success with a money-back guarantee policy.

📋 Description

• Oversee and support a team of Sales Order Coordinators and Sales Order Specialists • Act as the first point of contact for team questions, escalations, and complex order issues • Coach and develop team members with the Sales Support Manager • Monitor workloads, adjust staffing, and improve team efficiency and collaboration • Support on-the-job training and reinforce processes and best practices • Assign weekly coverage and manage PTO requests • Ensure order coverage during absences and coordinate last-minute coverage for call-ins, vacations, or unexpected absences • Participate in performance management, including one-on-ones, coaching, PIPs, and annual performance reviews • Assist with complex or overdue orders and provide additional support where needed • Collaborate with sales partners and suppliers to support order coordination and fulfillment • Maintain coverage notes, tip sheets, training materials, and process updates • Coordinate with management and other Team Leads on service and employee-support initiatives • Report to the Sales Support Manager

🎯 Requirements

• Minimum 2 years of experience in the Boundless Sales Support department with demonstrated subject matter expertise in Support policies and procedures • Proficient in Salesforce; NetSuite experience is a plus • Strong leadership, coaching, and communication skills • Comfortable supporting on-the-job training and reinforcing process expectations with team members • Excellent organizational and time management abilities with strong attention to detail • Experience managing PTO calendars, shift coverage, or scheduling preferred • Ability to manage multiple priorities in a fast-paced environment • Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, and Word • Must be Windows PC proficient • Some travel may be required • Flexibility in hours may occasionally be needed during high-volume or coverage periods

🏖️ Benefits

• Medical, dental and vision insurance • Paid time off • 401(k) with matching • Cool swag!

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